The median pay for First-Line Supervisors of Non-Retail Sales Workers is $87,520 a year ($42.08/hr), according to BLS OEWS, May 2025. Employment is projected to grow 0.5% through 2035, with about 21,700 openings a year (BLS EP, 2025–2035). Typical entry-level education: High school diploma or equivalent.
- SOC 41-1012
- Sales and Related
- Last updated October 9, 2026
At a glance
First-Line Supervisor of Non-Retail Sales Workers in four numbers
- Median pay
- $87,520a year, or $42.08/hrBLS OEWS, May 2025Lowest 10% $50KTop 10% $164K
US median, all jobs: $50,980
- Projected growth
- +0.5%Slower than averageBLS EP, 2025–2035This career+0.5%All jobs+3.5%
Projected employment change, 2025–2035 Item Value This career +0.5% All jobs +3.5% - Openings a year
- 21,700311,900 jobs todayBLS EP, 2025–2035
- Jobs in 2025311.9K
- Projected 2035313.6K
Employment, 2025–2035 Item Value Jobs in 2025 311.9K Projected 2035 313.6K - Typical education
- High schoolneeded to enterBLS EP, 2025–2035; mix: O*NET
- High school16%
- Some college16.5%
- Associate's9.6%
- Bachelor's45%
- Master's13%
Highest education held by first-line supervisors of non-retail sales workers Segment Value High school 16% Some college 16.5% Associate's 9.6% Bachelor's 45% Master's 13%
Also advertised as: Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor.
Pay
How much do First-Line Supervisors of Non-Retail Sales Workers make?
Every first-line supervisor of non-retail sales workers in the US, by percentile of annual wage
Median
$87,520
Middle half earn $63,940 to $122,050
- 10th
- $50,320
- 25th
- $63,940
- 75th
- $122,050
- 90th
- $164,070
All US occupations: $50,980
| Percentile | Value |
|---|---|
| 10th | $50,320 |
| 25th | $63,940 |
| Median | $87,520 |
| 75th | $122,050 |
| 90th | $164,070 |
| All US occupations | $50,980 |
Source: BLS OEWS, May 2025
- Median annual wage
- $87,520
- Median hourly wage
- $42.08/hr
- Mean annual wage
- $99,370
- People employed
- 214,390
Versus all US occupations
At $87,520, First-Line Supervisors of Non-Retail Sales Workers earn 72% above the $50,980 median across all US occupations, a difference of $36,540 a year.
Versus sales and related occupations
Inside the Sales and Related group, where the middle occupation pays $73,220, this is 20% above the group median.
Pay range
The top 10% earn $164,070 or more while the bottom 10% earn $50,320, a gap of 3.3×. That is an unusually wide spread, which usually tracks specialisation, employer type and years of experience.
Rank in the bank
This median pays more than 65% of the 1,741 occupations in the NueCareer career bank.
Cost of living
New York posts the highest raw median ($121,780), but once local prices are taken into account South Dakota leads at $119,297 in national-average dollars.
Pay by state
Which states pay First-Line Supervisors of Non-Retail Sales Workers the most?
State medians come from the same OEWS release as the national figures. The cost-of-living column divides each state median by that state's BEA Regional Price Parity, restating pay in national-average dollars so a high-cost state and a low-cost one can be compared directly.
| State | Median | COL-adjusted | Employed |
|---|---|---|---|
| 1New York | $121,780 | $112,842 | 16,870 |
| 2Massachusetts | $115,150 | $108,882 | 5,490 |
| 3Colorado | $110,450 | $107,179 | 8,230 |
| 4South Dakota | $105,680 | $119,297 | 680 |
| 5New Jersey | $99,030 | $91,016 | 10,370 |
| 6Virginia | $98,170 | $97,098 | 9,020 |
| 7New Hampshire | $97,470 | $93,573 | 1,460 |
| 8Washington | $95,150 | $88,914 | 4,830 |
| 9Wisconsin | $91,980 | $97,752 | 4,930 |
| 10North Carolina | $91,200 | $96,686 | 11,080 |
Job outlook
Is First-Line Supervisor of Non-Retail Sales Workers a growing career?
Employment change over 2025–2035, against every US occupation
Slower than average. +0.5% projected growth vs 3.5% for all occupations.
| Item | Value |
|---|---|
| First-Line Supervisors of Non-Retail Sales Workers | +0.5% |
| All US occupations | +3.5% |
Source: BLS EP, 2025–2035
Slower than average
BLS projects employment of First-Line Supervisors of Non-Retail Sales Workers to change 0.5% over 2025–2035, against 3.5% projected for all occupations. That is 1,700 more jobs.
Annual openings
About 21,700 openings are projected each year, 7.0% of the 311,900 jobs that existed in 2025. Most come from workers leaving the occupation, not from growth alone.
Getting in
How to become a First-Line Supervisor of Non-Retail Sales Workers
- 1
Typical entry-level education
High school diploma or equivalent
- 2
Work experience in a related occupation
Less than 5 years
- 3
Typical on-the-job training
None
- 4
Preparation needed (O*NET job zone)
Medium preparation
BLS Employment Projections, 2025–2035; job zone from O*NET 31.0 Database.
What education people in the job have
O*NET incumbent survey: the highest level of education reported by people already working as first-line supervisors of non-retail sales workers.
- Bachelor's Degree45%
- Some College Courses16.5%
- High School Diploma or the equivalent (such as a GED)16%
- Master's Degree13%
- Associate's Degree or other 2-year degree9.6%
| Item | Value |
|---|---|
| Bachelor's Degree | 45% |
| Some College Courses | 16.5% |
| High School Diploma or the equivalent (such as a GED) | 16% |
| Master's Degree | 13% |
| Associate's Degree or other 2-year degree | 9.6% |
Source: O*NET 31.0 Database
The work
What does a First-Line Supervisor of Non-Retail Sales Workers do?
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Day-to-day tasks
- Provide staff with assistance in performing difficult or complicated duties.
- Hire, train, and evaluate personnel.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Plan and prepare work schedules, and assign employees to specific duties.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Monitor sales staff performance to ensure that goals are met.
O*NET core tasks, ordered by reported importance.
Working conditions and hours
Where the work happens
Indoors, climate-controlled
NeverEvery dayIndoors, in a climate-controlled space, every day.
Outdoors in all weather
NeverEvery day
Physical demands
Sitting
NeverAlmost all the timeStanding
NeverAlmost all the timeBending or twisting
NeverAlmost all the time
Working with people
Contact with other people
NoneConstantConstant contact with other people.
Face-to-face discussions
NeverEvery dayFace-to-face discussions every day.
Dealing with the public
Not importantExtremely importantDealing with customers or the public is very important.
Pressure and stakes
Strict deadlines
NeverEvery dayMeeting strict deadlines at least weekly.
Conflict situations
NeverEvery dayHandling conflict situations at least monthly.
Cost of a mistake
Not seriousExtremely serious
Autonomy
Freedom to decide
NoneA lotA lot of freedom to make decisions without checking first.
Conditions: O*NET Work Context survey. Each item has its own scale, so each dot is read against the two answers that end its own line.
Core skills
O*NET importance, 1 to 5
- Active Listening4.0
- Speaking4.0
- Monitoring4.0
- Reading Comprehension3.6
- Writing3.6
- Critical Thinking3.6
- Active Learning3.5
- Learning Strategies3.3
| Item | Value |
|---|---|
| Active Listening | 4.0 |
| Speaking | 4.0 |
| Monitoring | 4.0 |
| Reading Comprehension | 3.6 |
| Writing | 3.6 |
| Critical Thinking | 3.6 |
| Active Learning | 3.5 |
| Learning Strategies | 3.3 |
Source: O*NET 31.0 Database
Transferable skills
O*NET importance, 1 to 5
- Management of Personnel Resources4.0
- Social Perceptiveness3.9
- Coordination3.9
- Judgment and Decision Making3.9
- Time Management3.9
- Persuasion3.8
- Negotiation3.6
- Complex Problem Solving3.6
| Item | Value |
|---|---|
| Management of Personnel Resources | 4.0 |
| Social Perceptiveness | 3.9 |
| Coordination | 3.9 |
| Judgment and Decision Making | 3.9 |
| Time Management | 3.9 |
| Persuasion | 3.8 |
| Negotiation | 3.6 |
| Complex Problem Solving | 3.6 |
Source: O*NET 31.0 Database
Tools and software
- Customer relationship management CRM software · in demand
- Data base user interface and query software · in demand
- Electronic mail software · in demand
- Enterprise resource planning ERP software · in demand
- Office suite software · in demand
- Presentation software · in demand
- Project management software · in demand
- Spreadsheet software · in demand
- Video conferencing software · in demand
- Word processing software · in demand
- Accounting software
- Calendar and scheduling software
“In demand” marks an O*NET Employer-Based Hot Technology, software named in real job postings for this occupation.
Personality fit
What personality type suits a First-Line Supervisor of Non-Retail Sales Workers?
O*NET Occupational Interests (RIASEC), scored 1 to 7
| Axis | First-Line Supervisor of Non-Retail Sales Workers |
|---|---|
| Realistic | 2 |
| Investigative | 1 |
| Artistic | 1 |
| Social | 4 |
| Enterprising | 7 |
| Conventional | 5 |
Source: O*NET 31.0 Database
What the work is built around
Day to day this is work built around leading, persuading, selling and making decisions, combined with organising, following procedures and working precisely with data.
- Enterprising7.0
- Conventional5.3
- Social4.1
- Realistic1.7
- Investigative1.1
- Artistic1.0
Closest MBTI types
NueCareer fit scores: cosine similarity between each MBTI type's interest vector and this occupation's O*NET interest profile. Not a BLS or O*NET figure; the method is documented on our methodology page.
Explore further
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More sales and related careers
Median annual pay, with first-line supervisors of non-retail sales workers highlighted
- Sales Engineer$124,900
- Sales Representative, Wholesale and Manufacturing, Technical and Scientific Product$104,920
- First-Line Supervisor of Non-Retail Sales Workers$87,520
- Real Estate Broker$73,220
- Sales Representative, Wholesale and Manufacturing, Except Technical and Scientific Products$72,080
- Insurance Sales Agent$62,280
- Real Estate Agent$52,830
- Travel Agent$50,160
- Cashier$32,880
| Item | Value |
|---|---|
| Sales Engineer | $124,900 |
| Sales Representative, Wholesale and Manufacturing, Technical and Scientific Product | $104,920 |
| First-Line Supervisor of Non-Retail Sales Workers | $87,520 |
| Real Estate Broker | $73,220 |
| Sales Representative, Wholesale and Manufacturing, Except Technical and Scientific Products | $72,080 |
| Insurance Sales Agent | $62,280 |
| Real Estate Agent | $52,830 |
| Travel Agent | $50,160 |
| Cashier | $32,880 |
Source: BLS OEWS, May 2025
Lists First-Line Supervisor of Non-Retail Sales Workers appears on
Questions
First-Line Supervisor of Non-Retail Sales Workers: frequently asked questions
How much do First-Line Supervisors of Non-Retail Sales Workers make?
First-Line Supervisors of Non-Retail Sales Workers earn a median of $87,520 a year (BLS OEWS, May 2025). That is 72% above the $50,980 median for all US occupations. That works out at $42.08/hr. The middle half earn between $63,940 and $122,050. The top 10% earn $164,070 or more.
Do you need a degree to become a First-Line Supervisor of Non-Retail Sales Workers?
No. A bachelor's degree is not the norm: BLS reports a high school diploma or equivalent as the typical entry-level education for First-Line Supervisors of Non-Retail Sales Workers. Employers typically expect less than 5 years of related work experience first. In O*NET's survey of people already doing the job, 45.0% hold bachelor's degree.
Is First-Line Supervisor of Non-Retail Sales Workers a growing career?
It is growing, but slowly: 0.5% over 2025–2035 against 3.5% for all occupations (BLS EP, 2025–2035). BLS still projects about 21,700 openings a year, mostly from workers retiring or moving to other work.
What does a First-Line Supervisor of Non-Retail Sales Workers do?
Directly supervise and coordinate activities of sales workers other than retail sales workers. A core O*NET task: provide staff with assistance in performing difficult or complicated duties. Employers most often ask for Customer relationship management CRM software, Data base user interface and query software, Electronic mail software.
Which states pay First-Line Supervisors of Non-Retail Sales Workers the most?
The highest state medians for First-Line Supervisors of Non-Retail Sales Workers are New York ($121,780), Massachusetts ($115,150), Colorado ($110,450) (BLS OEWS, May 2025). Adjusted for local prices using BEA Regional Price Parities, South Dakota moves to the top at $119,297.
What personality type suits a First-Line Supervisor of Non-Retail Sales Workers?
O*NET scores First-Line Supervisors of Non-Retail Sales Workers highest on the Enterprising, Conventional and Social interest areas, so the work mixes leading, persuading, selling and making decisions with organising, following procedures and working precisely with data. On NueCareer's MBTI-to-interest mapping that lines up most closely with ESFJ personalities. Personality is a fit signal, not a gate. The free NueCareer quiz scores your own profile against all 1,731 careers in the bank.