Hotel, Motel, and Resort Desk Clerks earn a median of $35,070 per year ($16.86/hr) (BLS OEWS, May 2025). Employment is projected to grow 1.8% through 2035, with about 35,500 openings a year (BLS EP, 2025–2035). Typical entry-level education: High school diploma or equivalent.
- Commonly called: Hotel Front Desk Clerk
- SOC 43-4081
- Office and Administrative Support
- Last updated October 15, 2026
At a glance
Hotel, Motel, and Resort Desk Clerk in four numbers
- Median pay
- $35,070a year, or $16.86/hrBLS OEWS, May 2025Lowest 10% $27KTop 10% $45K
US median, all jobs: $50,980
- Projected growth
- +1.8%Slower than averageBLS EP, 2025–2035This career+1.8%All jobs+3.5%
Projected employment change, 2025–2035 Item Value This career +1.8% All jobs +3.5% - Openings a year
- 35,500264,600 jobs todayBLS EP, 2025–2035
- Jobs in 2025264.6K
- Projected 2035269.5K
Employment, 2025–2035 Item Value Jobs in 2025 264.6K Projected 2035 269.5K - Typical education
- High schoolneeded to enterBLS EP, 2025–2035; mix: O*NET
- Less than high school1%
- High school75%
- Certificate2.4%
- Some college10.8%
- Associate's6.2%
- Bachelor's4.6%
Highest education held by hotel, motel, and resort desk clerks Segment Value Less than high school 1% High school 75% Certificate 2.4% Some college 10.8% Associate's 6.2% Bachelor's 4.6%
Also advertised as: Desk Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Clerk, Front Desk Receptionist.
Pay
How much do hotel front desk clerks make?
Hotel, Motel, and Resort Desk Clerks earn a median of $35,070 a year ($16.86 an hour, or about $2,920 a month); the lowest-paid 10% earn less than $27,120 and the top 10% more than $45,470 (BLS OEWS, May 2025).
The best-paying state is Hawaii, with a median of $59,110. See Hotel front desk clerk salary in Hawaii and every other state. By city, pay is highest around Kahului ($60,530 average): salary in every city.
Every hotel, motel, and resort desk clerk in the US, by percentile of annual wage
Median
$35,070
Middle half earn $29,810 to $38,100
- 10th
- $27,120
- 25th
- $29,810
- 75th
- $38,100
- 90th
- $45,470
All US occupations: $50,980
| Percentile | Value |
|---|---|
| 10th | $27,120 |
| 25th | $29,810 |
| Median | $35,070 |
| 75th | $38,100 |
| 90th | $45,470 |
| All US occupations | $50,980 |
Source: BLS OEWS, May 2025
- Median annual wage
- $35,070
- Median hourly wage
- $16.86/hr
- Mean annual wage
- $35,550
- People employed
- 261,420
Versus all US occupations
At $35,070, Hotel, Motel, and Resort Desk Clerks earn 31% below the $50,980 median across all US occupations, a difference of $15,910 a year.
Versus office and administrative support occupations
Inside the Office and Administrative Support group, where the middle occupation pays $49,230, this is 29% below the group median.
Pay range
The top 10% earn $45,470 or more while the bottom 10% earn $27,120, a gap of 1.7×. That is a narrow spread, so experience and employer move pay less than in most occupations.
Rank in the bank
This median pays more than 1% of the 1,741 occupations in the NueCareer career bank.
Highest-paying state
Hawaii pays the most at $59,110, and still leads at $53,760 once local prices are taken into account.
Pay by state
Which states pay hotel front desk clerks the most?
State medians come from the same OEWS release as the national figures. The cost-of-living column divides each state median by that state's BEA Regional Price Parity, restating pay in national-average dollars so a high-cost state and a low-cost one can be compared directly.
| State | Median | COL-adjusted | Employed |
|---|---|---|---|
| 1Hawaii | $59,110 | $53,760 | 2,810 |
| 2District of Columbia | $47,060 | $42,820 | 1,170 |
| 3Vermont | $44,940 | $45,877 | 580 |
| 4Washington | $40,460 | $37,808 | 5,630 |
| 5Massachusetts | $39,400 | $37,255 | 4,530 |
| 6California | $39,360 | $35,549 | 27,810 |
| 7Nevada | $38,900 | $38,908 | 5,040 |
| 8New York | $38,590 | $35,758 | 10,130 |
| 9New Jersey | $38,110 | $35,026 | 5,000 |
| 10Rhode Island | $37,840 | $36,996 | 530 |
Job outlook
Is hotel front desk clerk a growing career?
Employment change over 2025–2035, against every US occupation
Slower than average. +1.8% projected growth vs 3.5% for all occupations.
| Item | Value |
|---|---|
| Hotel, Motel, and Resort Desk Clerks | +1.8% |
| All US occupations | +3.5% |
Source: BLS EP, 2025–2035
Slower than average
BLS projects employment of Hotel, Motel, and Resort Desk Clerks to change 1.8% over 2025–2035, against 3.5% projected for all occupations. That is 4,900 more jobs.
Annual openings
About 35,500 openings are projected each year, 13.4% of the 264,600 jobs that existed in 2025. Most come from workers leaving the occupation, not from growth alone.
Overall employment of information clerks is projected to grow 2 percent from 2025 to 2035, decline.
Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
Projected employment of information clerks varies by occupation (see table).
The increased use of online ordering and self-service systems will limit demand for some of these workers, such as order clerks and human resources assistants.
AI exposure: very high
BLS places this occupation in its very high relative AI exposure category, among the occupations most exposed to current AI.
Getting in
How to become a hotel front desk clerk
Information clerks typically need a high school diploma and learn their skills on the job.
- 1
Typical entry-level education
High school diploma or equivalent
- 2
Work experience in a related occupation
None
- 3
Typical on-the-job training
Short-term on-the-job training
- 4
Preparation needed (O*NET job zone)
Some preparation
BLS Employment Projections, 2025–2035; job zone from O*NET 31.0 Database.
What education people in the job have
O*NET incumbent survey: the highest level of education reported by people already working as hotel, motel, and resort desk clerks.
- High School Diploma or the equivalent (such as a GED)75%
- Some College Courses10.8%
- Associate's Degree or other 2-year degree6.2%
- Bachelor's Degree4.6%
- Post-Secondary Certificate2.4%
| Item | Value |
|---|---|
| High School Diploma or the equivalent (such as a GED) | 75% |
| Some College Courses | 10.8% |
| Associate's Degree or other 2-year degree | 6.2% |
| Bachelor's Degree | 4.6% |
| Post-Secondary Certificate | 2.4% |
Source: O*NET 31.0 Database
The work
What does a hotel front desk clerk do?
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Information clerks do routine clerical tasks such as maintaining records, collecting data, and providing information to customers.
Day-to-day tasks
- Make and confirm reservations.
- Greet, register, and assign rooms to guests of hotels or motels.
- Record guest comments or complaints, referring customers to managers as necessary.
- Compute bills, collect payments, and make change for guests.
- Review accounts and charges with guests during the check out process.
- Contact housekeeping or maintenance staff when guests report problems.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Transmit and receive messages, using telephones or telephone switchboards.
O*NET core tasks, ordered by reported importance.
Working conditions and hours
Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.
Clerks in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.
Where the work happens
Indoors, climate-controlled
NeverEvery day
Physical demands
Sitting
NeverAlmost all the timeStanding
NeverAlmost all the timeBending or twisting
NeverAlmost all the time
Working with people
Face-to-face discussions
NeverEvery dayFace-to-face discussions every day.
Dealing with the public
Not importantExtremely importantDealing with customers or the public is very important.
Pressure and stakes
Strict deadlines
NeverEvery dayConflict situations
NeverEvery dayHandling conflict situations at least monthly.
Cost of a mistake
Not seriousExtremely seriousMistakes are not usually serious.
Autonomy
Freedom to decide
NoneA lotA lot of freedom to make decisions without checking first.
Schedules: BLS Occupational Outlook Handbook, 2025–2035 edition. Conditions: O*NET Work Context survey. Each item has its own scale, so each dot is read against the two answers that end its own line.
Core skills
O*NET importance, 1 to 5
- Speaking3.8
- Active Listening3.4
- Reading Comprehension3.0
- Monitoring3.0
- Writing2.9
- Critical Thinking2.9
- Active Learning2.8
- Mathematics2.6
| Item | Value |
|---|---|
| Speaking | 3.8 |
| Active Listening | 3.4 |
| Reading Comprehension | 3.0 |
| Monitoring | 3.0 |
| Writing | 2.9 |
| Critical Thinking | 2.9 |
| Active Learning | 2.8 |
| Mathematics | 2.6 |
Source: O*NET 31.0 Database
Transferable skills
O*NET importance, 1 to 5
- Social Perceptiveness3.8
- Service Orientation3.6
- Coordination3.1
- Complex Problem Solving3.0
- Judgment and Decision Making3.0
- Time Management3.0
- Management of Personnel Resources3.0
- Persuasion2.9
| Item | Value |
|---|---|
| Social Perceptiveness | 3.8 |
| Service Orientation | 3.6 |
| Coordination | 3.1 |
| Complex Problem Solving | 3.0 |
| Judgment and Decision Making | 3.0 |
| Time Management | 3.0 |
| Management of Personnel Resources | 3.0 |
| Persuasion | 2.9 |
Source: O*NET 31.0 Database
Tools and software
- Data base user interface and query software · in demand
- Electronic mail software · in demand
- Office suite software · in demand
- Presentation software · in demand
- Spreadsheet software · in demand
- Web page creation and editing software · in demand
- Word processing software · in demand
- Desktop publishing software
- Facilities management software
- Financial analysis software
- Instant messaging software
“In demand” marks an O*NET Employer-Based Hot Technology, software named in real job postings for this occupation.
The workforce
Who works as a hotel front desk clerk?
Women make up 75.8% of hotel, motel, and resort desk clerks, against 47.1% of all employed people: a female-dominated occupation.
Only 18.2% are 55 or older (23.2% across all jobs): a young workforce, with 25.3% under 25.
The median worker is 37.9 years old (all workers: 42.1).
- Women
- 75.8%All workers 47.1% · BLS CPS, 2025
- Median age
- 37.9All workers 42.1 · BLS CPS, 2025
- Aged 55+
- 18.2%All workers 23.2% · BLS CPS, 2025
- Employed (CPS)
- 99,000BLS CPS, 2025
| Group | Share of hotel, motel, and resort desk clerks | All employed people |
|---|---|---|
| Women | 75.8% | 47.1% |
| White | 69.8% | 75.7% |
| Black or African American | 16.2% | 12.7% |
| Asian | 9.6% | 7.5% |
| Hispanic or Latino (any race) | 25.0% | 20.0% |
| Aged 55 and over | 18.2% | 23.2% |
| Aged 16 to 24 | 25.3% | 12.2% |
Current Population Survey annual averages, 2025 (BLS tables 11 and 11b). Race groups can overlap with Hispanic or Latino ethnicity, so they do not sum to 100%.
Personality fit
What personality type suits a hotel front desk clerk?
O*NET Occupational Interests (RIASEC), scored 1 to 7
| Axis | Hotel, Motel, and Resort Desk Clerk |
|---|---|
| Realistic | 3 |
| Investigative | 1 |
| Artistic | 1 |
| Social | 4 |
| Enterprising | 4 |
| Conventional | 6 |
Source: O*NET 31.0 Database
What the work is built around
Day to day this is work built around organising, following procedures and working precisely with data, combined with teaching, helping and working directly with other people.
- Conventional5.7
- Social4.5
- Enterprising3.8
- Realistic2.6
- Artistic1.4
- Investigative1.0
Closest MBTI types
NueCareer fit scores: cosine similarity between each MBTI type's interest vector and this occupation's O*NET interest profile. Not a BLS or O*NET figure; the method is documented on our methodology page.
Questions
Hotel, Motel, and Resort Desk Clerk: frequently asked questions
How much do hotel front desk clerks make?
Hotel, Motel, and Resort Desk Clerks earn a median of $35,070 a year (BLS OEWS, May 2025), 31% below the $50,980 median for all US occupations. That works out at $16.86/hr. The middle half earn between $29,810 and $38,100. The top 10% earn $45,470 or more.
How much do hotel front desk clerks make an hour?
The median hourly wage for hotel, motel, and resort desk clerks is $16.86 (BLS OEWS, May 2025). On a full-year basis the $35,070 annual median works out to about $2,920 a month before tax.
What is the starting salary for a hotel front desk clerk?
BLS does not publish a starting salary. The nearest measure is the low end of the pay range: the lowest-paid 10% of hotel, motel, and resort desk clerks earn less than $27,120 a year and the bottom quarter less than $29,810 (BLS OEWS, May 2025). New workers often start near that end, but where a particular job starts depends on the employer, the state and the credentials you bring, so read these as the bottom of the range rather than a guaranteed entry wage.
Which states pay hotel front desk clerks the most?
The highest state medians for Hotel, Motel, and Resort Desk Clerks are Hawaii ($59,110), District of Columbia ($47,060), Vermont ($44,940) (BLS OEWS, May 2025).
What kind of hotel front desk clerk earns the most?
BLS does not split hotel, motel, and resort desk clerks' pay by specialty or employer, but its range shows how far the top end runs: the highest-paid 10% earn more than $45,470, against a median of $35,070 (BLS OEWS, May 2025). Location moves pay the most in the published data: the best-paying states are Hawaii ($59,110), District of Columbia ($47,060), Vermont ($44,940).
Do you need a degree to become a hotel front desk clerk?
No. A bachelor's degree is not the norm: BLS reports a high school diploma or equivalent as the typical entry-level education for Hotel, Motel, and Resort Desk Clerks. BLS also lists short-term on-the-job training as typical on-the-job training. In O*NET's survey of people already doing the job, 75.0% hold high school diploma or the equivalent (such as a ged).
How long does it take to become a hotel front desk clerk?
BLS does not publish a fixed length; it depends on the route. What it does publish: the typical way in for hotel front desk clerks is a high school diploma or equivalent. Once hired, BLS lists short-term on-the-job training as typical. O*NET classes the work as needing some preparation.
Is hotel front desk clerk a growing career?
It is growing, but slowly: 1.8% over 2025–2035 against 3.5% for all occupations (BLS EP, 2025–2035). BLS still projects about 35,500 openings a year, mostly from workers retiring or moving to other work.
What does a hotel front desk clerk do?
Information clerks do routine clerical tasks such as maintaining records, collecting data, and providing information to customers. A core O*NET task: make and confirm reservations. Employers most often ask for Data base user interface and query software, Electronic mail software, Office suite software.
Do hotel front desk clerks work 40 hours a week?
Yes, for most. In O*NET's survey of people in the job, 0% of hotel, motel, and resort desk clerks usually work more than 40 hours a week, 79% work exactly 40 and 21% work fewer. 97% say their schedule is regular and 3% irregular. Source: O*NET 31.0 Database, Work Context.
What personality type suits a hotel front desk clerk?
O*NET scores Hotel, Motel, and Resort Desk Clerks highest on the Conventional, Social and Enterprising interest areas, so the work mixes organising, following procedures and working precisely with data with teaching, helping and working directly with other people. On NueCareer's MBTI-to-interest mapping that lines up most closely with ESFJ personalities. Personality is a fit signal, not a gate. The free NueCareer quiz scores your own profile against all 1,731 careers in the bank.
What percentage of hotel front desk clerks are women?
Women make up 75.8% of hotel, motel, and resort desk clerks, against 47.1% of all employed people: a female-dominated occupation. Only 18.2% are 55 or older (23.2% across all jobs): a young workforce, with 25.3% under 25. The median worker is 37.9 years old (all workers: 42.1). Source: BLS Current Population Survey, 2025 annual averages.






