Office and Administrative Support

Interviewer, Except Eligibility and Loan Salary (2026), outlook and how to become one

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires.

Median pay
$45,920
Growth to 2035
-10.4%
Openings a year
13,200
Typical entry
High school

Interviewers, Except Eligibility and Loan earn a median of $45,920 per year ($22.08/hr) (BLS OEWS, May 2025). Employment is projected to fall 10.4% through 2035, with about 13,200 openings a year (BLS EP, 2025–2035). Typical entry-level education: High school diploma or equivalent.

  • SOC 43-4111
  • Office and Administrative Support
  • Last updated October 15, 2026

At a glance

Interviewer, Except Eligibility and Loan in four numbers

Median pay
$45,920a year, or $22.08/hr
Lowest 10% $34KTop 10% $63K

US median, all jobs: $50,980

BLS OEWS, May 2025
Projected growth
-10.4%Declining
This career
−10.4%
All jobs
+3.5%
Projected employment change, 2025–2035
ItemValue
This career−10.4%
All jobs+3.5%
BLS EP, 2025–2035
Openings a year
13,200153,600 jobs today
  • Jobs in 2025153.6K
  • Projected 2035137.6K
Employment, 2025–2035
ItemValue
Jobs in 2025153.6K
Projected 2035137.6K
BLS EP, 2025–2035
Typical education
High schoolneeded to enter
  • High school42.4%
  • Certificate17.1%
  • Some college5.9%
  • Associate's33.5%
  • Bachelor's0.9%
  • Master's0.2%
Highest education held by interviewers, except eligibility and loan
SegmentValue
High school42.4%
Certificate17.1%
Some college5.9%
Associate's33.5%
Bachelor's0.9%
Master's0.2%
BLS EP, 2025–2035; mix: O*NET

Also advertised as: Admissions Clerk, Admissions Representative, Admitting Representative, Data Collection Assistant, Interviewer, Market Research Interviewer.

Pay

How much do interviewers make?

Interviewers, Except Eligibility and Loan earn a median of $45,920 a year ($22.08 an hour, or about $3,830 a month); the lowest-paid 10% earn less than $33,900 and the top 10% more than $62,810 (BLS OEWS, May 2025).

The best-paying state is California, with a median of $56,880. See Interviewer, except eligibility and loan salary in California and every other state. By city, pay is highest around San Jose ($70,800 average): salary in every city.

Annual pay, lowest-paid to highest-paid

Every interviewer, except eligibility and loan in the US, by percentile of annual wage

Median

$45,920

Middle half earn $38,330 to $53,090

10th
$33,900
25th
$38,330
75th
$53,090
90th
$62,810

All US occupations: $50,980

Interviewer, Except Eligibility and Loan annual wages
PercentileValue
10th$33,900
25th$38,330
Median$45,920
75th$53,090
90th$62,810
All US occupations$50,980

Source: BLS OEWS, May 2025

Median annual wage
$45,920
Median hourly wage
$22.08/hr
Mean annual wage
$47,240
People employed
148,060

Versus all US occupations

At $45,920, Interviewers, Except Eligibility and Loan earn 10% below the $50,980 median across all US occupations, a difference of $5,060 a year.

Versus office and administrative support occupations

Inside the Office and Administrative Support group, where the middle occupation pays $49,230, this is 7% below the group median.

Pay range

The top 10% earn $62,810 or more while the bottom 10% earn $33,900, a gap of 1.9×. That is a typical spread for a US occupation.

Rank in the bank

This median pays more than 12% of the 1,741 occupations in the NueCareer career bank.

Highest-paying state

California pays the most at $56,880, and still leads at $51,373 once local prices are taken into account.

Pay by state

Which states pay interviewers the most?

State medians come from the same OEWS release as the national figures. The cost-of-living column divides each state median by that state's BEA Regional Price Parity, restating pay in national-average dollars so a high-cost state and a low-cost one can be compared directly.

Top 10 states by median annual wage for Interviewers, Except Eligibility and Loan
StateMedianCOL-adjustedEmployed
1California$56,880$51,37322,250
2New York$55,410$51,3439,260
3Washington$51,090$47,7423,050
4Oregon$50,730$49,0801,710
5Massachusetts$50,340$47,6003,050
6Minnesota$49,980$50,6791,950
7Rhode Island$49,780$48,670370
8District of Columbia$49,730$45,250640
9Colorado$49,660$48,1895,360
10Vermont$49,480$50,511380
See all 51 states, sortable, with cost-of-living adjustments

Job outlook

Is interviewer, except eligibility and loan a growing career?

Projected change in jobs

Employment change over 2025–2035, against every US occupation

Interviewers, Except Eligibility and Loan
−10.4%
All US occupations
+3.5%

Declining. -10.4% projected growth vs 3.5% for all occupations.

Projected employment change, 2025–2035
ItemValue
Interviewers, Except Eligibility and Loan−10.4%
All US occupations+3.5%

Source: BLS EP, 2025–2035

Declining

BLS projects employment of Interviewers, Except Eligibility and Loan to change -10.4% over 2025–2035, while total US employment is projected to rise 3.5%. That is 16,000 fewer jobs.

Annual openings

About 13,200 openings are projected each year, 8.6% of the 153,600 jobs that existed in 2025. Most come from workers leaving the occupation, not from growth alone.

Overall employment of information clerks is projected to grow 2 percent from 2025 to 2035, decline.

Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

Projected employment of information clerks varies by occupation (see table).

The increased use of online ordering and self-service systems will limit demand for some of these workers, such as order clerks and human resources assistants.

AI exposure: very high

BLS places this occupation in its very high relative AI exposure category, among the occupations most exposed to current AI.

Will AI replace interviewers? →

Getting in

How to become an interviewer, except eligibility and loan

Information clerks typically need a high school diploma and learn their skills on the job.

  1. 1

    Typical entry-level education

    High school diploma or equivalent

  2. 2

    Work experience in a related occupation

    None

  3. 3

    Typical on-the-job training

    Short-term on-the-job training

  4. 4

    Preparation needed (O*NET job zone)

    Medium preparation

BLS Employment Projections, 2025–2035; job zone from O*NET 31.0 Database.

What education people in the job have

O*NET incumbent survey: the highest level of education reported by people already working as interviewers, except eligibility and loan.

  • High School Diploma or the equivalent (such as a GED)42.4%
  • Associate's Degree or other 2-year degree33.5%
  • Post-Secondary Certificate17.1%
  • Some College Courses5.9%
  • Bachelor's Degree0.9%
Highest education held by interviewers, except eligibility and loan
ItemValue
High School Diploma or the equivalent (such as a GED)42.4%
Associate's Degree or other 2-year degree33.5%
Post-Secondary Certificate17.1%
Some College Courses5.9%
Bachelor's Degree0.9%

Source: O*NET 31.0 Database

Full BLS Occupational Outlook Handbook entry

The work

What does an interviewer, except eligibility and loan do?

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

Information clerks do routine clerical tasks such as maintaining records, collecting data, and providing information to customers.

Day-to-day tasks

  1. Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  2. Meet with supervisor daily to submit completed assignments and discuss progress.
  3. Identify and report problems in obtaining valid data.
  4. Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  5. Review data obtained from interview for completeness and accuracy.
  6. Supervise or train other staff members.
  7. Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  8. Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.

O*NET core tasks, ordered by reported importance.

Working conditions and hours

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

Where the work happens

  • Indoors, climate-controlled

    NeverEvery day
  • Outdoors in all weather

    NeverEvery day

    Almost never works outdoors.

Physical demands

  • Sitting

    NeverAlmost all the time

    Seated for more than half the working day.

  • Standing

    NeverAlmost all the time
  • Bending or twisting

    NeverAlmost all the time

Working with people

  • Contact with other people

    NoneConstant

    Constant contact with other people.

  • Face-to-face discussions

    NeverEvery day

    Face-to-face discussions every day.

  • Dealing with the public

    Not importantExtremely important

    Dealing with customers or the public is very important.

Pressure and stakes

  • Strict deadlines

    NeverEvery day

    Meeting strict deadlines at least weekly.

  • Conflict situations

    NeverEvery day

    Handling conflict situations at least monthly.

  • Cost of a mistake

    Not seriousExtremely serious

Autonomy

  • Freedom to decide

    NoneA lot

Schedules: BLS Occupational Outlook Handbook, 2025–2035 edition. Conditions: O*NET Work Context survey. Each item has its own scale, so each dot is read against the two answers that end its own line.

Core skills

O*NET importance, 1 to 5

  • Active Listening4.0
  • Speaking3.9
  • Reading Comprehension3.5
  • Writing3.3
  • Critical Thinking3.3
  • Monitoring3.0
  • Active Learning2.9
  • Learning Strategies2.9
Core skills for Interviewers, Except Eligibility and Loan
ItemValue
Active Listening4.0
Speaking3.9
Reading Comprehension3.5
Writing3.3
Critical Thinking3.3
Monitoring3.0
Active Learning2.9
Learning Strategies2.9

Source: O*NET 31.0 Database

Transferable skills

O*NET importance, 1 to 5

  • Social Perceptiveness3.4
  • Service Orientation3.3
  • Time Management3.3
  • Complex Problem Solving3.1
  • Coordination3.0
  • Persuasion3.0
  • Negotiation3.0
  • Instructing2.9
Transferable skills for Interviewers, Except Eligibility and Loan
ItemValue
Social Perceptiveness3.4
Service Orientation3.3
Time Management3.3
Complex Problem Solving3.1
Coordination3.0
Persuasion3.0
Negotiation3.0
Instructing2.9

Source: O*NET 31.0 Database

Tools and software

  • Electronic mail software · in demand
  • Enterprise resource planning ERP software · in demand
  • Medical software · in demand
  • Office suite software · in demand
  • Presentation software · in demand
  • Project management software · in demand
  • Spreadsheet software · in demand
  • Video conferencing software · in demand
  • Word processing software · in demand
  • Analytical or scientific software
  • Customer relationship management CRM software
  • Data base user interface and query software

“In demand” marks an O*NET Employer-Based Hot Technology, software named in real job postings for this occupation.

The workforce

Who works as an interviewer, except eligibility and loan?

Women make up 81.8% of interviewers, except eligibility and loan, against 47.1% of all employed people: a female-dominated occupation.

21.5% are 55 or older, close to the 23.2% across all jobs.

The median worker is 38.8 years old (all workers: 42.1).

Women
81.8%All workers 47.1% · BLS CPS, 2025
Median age
38.8All workers 42.1 · BLS CPS, 2025
Aged 55+
21.5%All workers 23.2% · BLS CPS, 2025
Employed (CPS)
172,000BLS CPS, 2025
Share of interviewers, except eligibility and loan by sex, race, ethnicity and age, against all employed people
GroupShare of interviewers, except eligibility and loanAll employed people
Women
81.8%
47.1%
White
74.2%
75.7%
Black or African American
18.0%
12.7%
Asian
4.2%
7.5%
Hispanic or Latino (any race)
15.7%
20.0%
Aged 55 and over
21.5%
23.2%
Aged 16 to 24
12.8%
12.2%

Current Population Survey annual averages, 2025 (BLS tables 11 and 11b). Race groups can overlap with Hispanic or Latino ethnicity, so they do not sum to 100%.

Personality fit

What personality type suits an interviewer, except eligibility and loan?

Interest profile

O*NET Occupational Interests (RIASEC), scored 1 to 7

Interviewer, Except Eligibility and Loan · Realistic: 1Interviewer, Except Eligibility and Loan · Investigative: 2Interviewer, Except Eligibility and Loan · Artistic: 1Interviewer, Except Eligibility and Loan · Social: 4Interviewer, Except Eligibility and Loan · Enterprising: 4Interviewer, Except Eligibility and Loan · Conventional: 6
Interviewer, Except Eligibility and Loan interest profile
AxisInterviewer, Except Eligibility and Loan
Realistic1
Investigative2
Artistic1
Social4
Enterprising4
Conventional6

Source: O*NET 31.0 Database

What the work is built around

Day to day this is work built around organising, following procedures and working precisely with data, combined with teaching, helping and working directly with other people.

  • Conventional6.0
  • Social4.1
  • Enterprising3.7
  • Investigative1.9
  • Artistic1.4
  • Realistic1.0

Closest MBTI types

NueCareer fit scores: cosine similarity between each MBTI type's interest vector and this occupation's O*NET interest profile. Not a BLS or O*NET figure; the method is documented on our methodology page.

Questions

Interviewer, Except Eligibility and Loan: frequently asked questions

How much do interviewers make?

Interviewers, Except Eligibility and Loan earn a median of $45,920 a year (BLS OEWS, May 2025), 10% below the $50,980 median for all US occupations. That works out at $22.08/hr. The middle half earn between $38,330 and $53,090. The top 10% earn $62,810 or more.

How much do interviewers make an hour?

The median hourly wage for interviewers, except eligibility and loan is $22.08 (BLS OEWS, May 2025). On a full-year basis the $45,920 annual median works out to about $3,830 a month before tax.

What is the starting salary for an interviewer, except eligibility and loan?

BLS does not publish a starting salary. The nearest measure is the low end of the pay range: the lowest-paid 10% of interviewers, except eligibility and loan earn less than $33,900 a year and the bottom quarter less than $38,330 (BLS OEWS, May 2025). New workers often start near that end, but where a particular job starts depends on the employer, the state and the credentials you bring, so read these as the bottom of the range rather than a guaranteed entry wage.

Which states pay interviewers the most?

The highest state medians for Interviewers, Except Eligibility and Loan are California ($56,880), New York ($55,410), Washington ($51,090) (BLS OEWS, May 2025).

What kind of interviewer, except eligibility and loan earns the most?

BLS does not split interviewers, except eligibility and loan' pay by specialty or employer, but its range shows how far the top end runs: the highest-paid 10% earn more than $62,810, against a median of $45,920 (BLS OEWS, May 2025). Location moves pay the most in the published data: the best-paying states are California ($56,880), New York ($55,410), Washington ($51,090).

Do you need a degree to become an interviewer, except eligibility and loan?

No. A bachelor's degree is not the norm: BLS reports a high school diploma or equivalent as the typical entry-level education for Interviewers, Except Eligibility and Loan. BLS also lists short-term on-the-job training as typical on-the-job training. In O*NET's survey of people already doing the job, 42.4% hold high school diploma or the equivalent (such as a ged).

How long does it take to become an interviewer, except eligibility and loan?

BLS does not publish a fixed length; it depends on the route. What it does publish: the typical way in for interviewers is a high school diploma or equivalent. Once hired, BLS lists short-term on-the-job training as typical. O*NET classes the work as needing medium preparation.

Is interviewer, except eligibility and loan a growing career?

No. BLS projects employment to fall 10.4% over 2025–2035, a loss of 16,000 jobs (BLS EP, 2025–2035). BLS still projects about 13,200 openings a year, mostly from workers retiring or moving to other work.

What does an interviewer, except eligibility and loan do?

Information clerks do routine clerical tasks such as maintaining records, collecting data, and providing information to customers. A core O*NET task: ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. Employers most often ask for Electronic mail software, Enterprise resource planning ERP software, Medical software.

Do interviewers work 40 hours a week?

Yes, for most. In O*NET's survey of people in the job, 30% of interviewers, except eligibility and loan usually work more than 40 hours a week, 60% work exactly 40 and 11% work fewer. 84% say their schedule is regular and 16% irregular. Source: O*NET 31.0 Database, Work Context.

What personality type suits an interviewer, except eligibility and loan?

O*NET scores Interviewers, Except Eligibility and Loan highest on the Conventional, Social and Enterprising interest areas, so the work mixes organising, following procedures and working precisely with data with teaching, helping and working directly with other people. On NueCareer's MBTI-to-interest mapping that lines up most closely with ESFJ personalities. Personality is a fit signal, not a gate. The free NueCareer quiz scores your own profile against all 1,731 careers in the bank.

What percentage of interviewers are women?

Women make up 81.8% of interviewers, except eligibility and loan, against 47.1% of all employed people: a female-dominated occupation. 21.5% are 55 or older, close to the 23.2% across all jobs. The median worker is 38.8 years old (all workers: 42.1). Source: BLS Current Population Survey, 2025 annual averages.