The median pay for First-Line Supervisors of Gambling Services Workers is $63,820 a year ($30.68/hr), according to BLS OEWS, May 2025. Employment is projected to grow 3.5% through 2035, with about 2,600 openings a year (BLS EP, 2025–2035). Typical entry-level education: High school diploma or equivalent.
- SOC 39-1013
- Personal Care and Service
- Last updated October 9, 2026
At a glance
First-Line Supervisor of Gambling Services Workers in four numbers
- Median pay
- $63,820a year, or $30.68/hrBLS OEWS, May 2025Lowest 10% $41KTop 10% $85K
US median, all jobs: $50,980
- Projected growth
- +3.5%About as fast as averageBLS EP, 2025–2035This career+3.5%All jobs+3.5%
Projected employment change, 2025–2035 Item Value This career +3.5% All jobs +3.5% - Openings a year
- 2,60027,200 jobs todayBLS EP, 2025–2035
- Jobs in 202527.2K
- Projected 203528.1K
Employment, 2025–2035 Item Value Jobs in 2025 27.2K Projected 2035 28.1K - Typical education
- High schoolneeded to enterBLS EP, 2025–2035; mix: O*NET
- Less than high school6.1%
- High school47.7%
- Certificate11.9%
- Some college17.2%
- Associate's10.6%
- Bachelor's6.5%
Highest education held by first-line supervisors of gambling services workers Segment Value Less than high school 6.1% High school 47.7% Certificate 11.9% Some college 17.2% Associate's 10.6% Bachelor's 6.5%
Also advertised as: Casino Manager, Casino Shift Manager (CSM), Floor Supervisor, Pit Boss, Pit Supervisor, Slot Floor Person.
Pay
How much do First-Line Supervisors of Gambling Services Workers make?
Every first-line supervisor of gambling services workers in the US, by percentile of annual wage
Median
$63,820
Middle half earn $51,340 to $75,770
- 10th
- $41,400
- 25th
- $51,340
- 75th
- $75,770
- 90th
- $84,750
All US occupations: $50,980
| Percentile | Value |
|---|---|
| 10th | $41,400 |
| 25th | $51,340 |
| Median | $63,820 |
| 75th | $75,770 |
| 90th | $84,750 |
| All US occupations | $50,980 |
Source: BLS OEWS, May 2025
- Median annual wage
- $63,820
- Median hourly wage
- $30.68/hr
- Mean annual wage
- $64,830
- People employed
- 26,010
Versus all US occupations
At $63,820, First-Line Supervisors of Gambling Services Workers earn 25% above the $50,980 median across all US occupations, a difference of $12,840 a year.
Versus personal care and service occupations
Inside the Personal Care and Service group, where the middle occupation pays $38,120, this is 67% above the group median.
Pay range
The top 10% earn $84,750 or more while the bottom 10% earn $41,400, a gap of 2.0×. That is a typical spread for a US occupation.
Rank in the bank
This median pays more than 39% of the 1,741 occupations in the NueCareer career bank.
Cost of living
Washington posts the highest raw median ($77,350), but once local prices are taken into account Alaska leads at $74,581 in national-average dollars.
Pay by state
Which states pay First-Line Supervisors of Gambling Services Workers the most?
State medians come from the same OEWS release as the national figures. The cost-of-living column divides each state median by that state's BEA Regional Price Parity, restating pay in national-average dollars so a high-cost state and a low-cost one can be compared directly.
| State | Median | COL-adjusted | Employed |
|---|---|---|---|
| 1Washington | $77,350 | $72,281 | 910 |
| 2Oregon | $76,960 | $74,457 | 150 |
| 3Alaska | $76,340 | $74,581 | 90 |
| 4New York | $74,530 | $69,060 | 560 |
| 5Maryland | $74,160 | $70,656 | 600 |
| 6Colorado | $69,070 | $67,024 | 250 |
| 7Arizona | $69,050 | $68,586 | 580 |
| 8California | $68,010 | $61,425 | 3,010 |
| 9Nevada | $66,680 | $66,694 | 5,590 |
| 10Rhode Island | $66,660 | $65,174 | 100 |
Job outlook
Is First-Line Supervisor of Gambling Services Workers a growing career?
Employment change over 2025–2035, against every US occupation
About as fast as average. +3.5% projected growth vs 3.5% for all occupations.
| Item | Value |
|---|---|
| First-Line Supervisors of Gambling Services Workers | +3.5% |
| All US occupations | +3.5% |
Source: BLS EP, 2025–2035
About as fast as average
BLS projects employment of First-Line Supervisors of Gambling Services Workers to change 3.5% over 2025–2035, against 3.5% projected for all occupations. That is 1,000 more jobs.
Annual openings
About 2,600 openings are projected each year, 9.6% of the 27,200 jobs that existed in 2025. Most come from workers leaving the occupation, not from growth alone.
Overall employment of gambling services workers is projected to grow 3 percent from 2025 to 2035, about as fast as the average for all occupations.
Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
Projected employment of gambling services workers varies by occupation (see table).
The growth of online gambling may limit employment for some of these workers, including gambling and sports book writers and runners. Although some online gambling is linked to physical locations, online-only gambling sites do not require the same mix of employees. In addition, online betting is a largely automated process, and therefore fewer workers are needed to facilitate online wagers than in-person betting.
Getting in
How to become a First-Line Supervisor of Gambling Services Workers
Gambling jobs typically require a high school diploma or equivalent to enter. Some employers require gambling managers to have a college degree.
- 1
Typical entry-level education
High school diploma or equivalent
- 2
Work experience in a related occupation
Less than 5 years
- 3
Typical on-the-job training
None
- 4
Preparation needed (O*NET job zone)
Little or no preparation
BLS Employment Projections, 2025–2035; job zone from O*NET 31.0 Database.
What education people in the job have
O*NET incumbent survey: the highest level of education reported by people already working as first-line supervisors of gambling services workers.
- High School Diploma or the equivalent (such as a GED)47.7%
- Some College Courses17.2%
- Post-Secondary Certificate11.9%
- Associate's Degree or other 2-year degree10.6%
- Bachelor's Degree6.5%
| Item | Value |
|---|---|
| High School Diploma or the equivalent (such as a GED) | 47.7% |
| Some College Courses | 17.2% |
| Post-Secondary Certificate | 11.9% |
| Associate's Degree or other 2-year degree | 10.6% |
| Bachelor's Degree | 6.5% |
Source: O*NET 31.0 Database
The work
What does a First-Line Supervisor of Gambling Services Workers do?
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Gambling services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines or deal cards. Others take bets or pay out winnings. Still others supervise or manage gambling workers and operations.
Day-to-day tasks
- Greet customers and ask about the quality of service they are receiving.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Answer patrons' questions about gaming machine functions and payouts.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Respond to and resolve patrons' complaints.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
O*NET core tasks, ordered by reported importance.
Working conditions and hours
Most casinos are open 24 hours a day, 7 days a week. Employees are often scheduled to work nights, weekends, and holidays, which are typically the busiest times for casinos. Most work full time, although part-time work is common.
Where the work happens
Indoors, climate-controlled
NeverEvery dayIndoors, in a climate-controlled space, every day.
Outdoors in all weather
NeverEvery dayAlmost never works outdoors.
Physical demands
Sitting
NeverAlmost all the timeStanding
NeverAlmost all the timeOn their feet more than half the working day.
Bending or twisting
NeverAlmost all the time
Working with people
Contact with other people
NoneConstantConstant contact with other people.
Face-to-face discussions
NeverEvery dayDealing with the public
Not importantExtremely importantDealing with customers or the public is very important.
Pressure and stakes
Strict deadlines
NeverEvery dayMeeting strict deadlines at least weekly.
Conflict situations
NeverEvery dayHandling conflict situations at least monthly.
Cost of a mistake
Not seriousExtremely serious
Autonomy
Freedom to decide
NoneA lot
Schedules: BLS Occupational Outlook Handbook, 2025–2035 edition. Conditions: O*NET Work Context survey. Each item has its own scale, so each dot is read against the two answers that end its own line.
Core skills
O*NET importance, 1 to 5
- Monitoring3.9
- Active Listening3.8
- Speaking3.8
- Reading Comprehension3.6
- Critical Thinking3.6
- Writing3.4
- Active Learning3.0
- Learning Strategies2.8
| Item | Value |
|---|---|
| Monitoring | 3.9 |
| Active Listening | 3.8 |
| Speaking | 3.8 |
| Reading Comprehension | 3.6 |
| Critical Thinking | 3.6 |
| Writing | 3.4 |
| Active Learning | 3.0 |
| Learning Strategies | 2.8 |
Source: O*NET 31.0 Database
Transferable skills
O*NET importance, 1 to 5
- Service Orientation3.9
- Social Perceptiveness3.5
- Time Management3.5
- Coordination3.4
- Management of Personnel Resources3.4
- Instructing3.3
- Complex Problem Solving3.3
- Negotiation3.1
| Item | Value |
|---|---|
| Service Orientation | 3.9 |
| Social Perceptiveness | 3.5 |
| Time Management | 3.5 |
| Coordination | 3.4 |
| Management of Personnel Resources | 3.4 |
| Instructing | 3.3 |
| Complex Problem Solving | 3.3 |
| Negotiation | 3.1 |
Source: O*NET 31.0 Database
Tools and software
- Data base user interface and query software · in demand
- Electronic mail software · in demand
- Office suite software · in demand
- Presentation software · in demand
- Project management software · in demand
- Spreadsheet software · in demand
- Word processing software · in demand
“In demand” marks an O*NET Employer-Based Hot Technology, software named in real job postings for this occupation.
Personality fit
What personality type suits a First-Line Supervisor of Gambling Services Workers?
O*NET Occupational Interests (RIASEC), scored 1 to 7
| Axis | First-Line Supervisor of Gambling Services Workers |
|---|---|
| Realistic | 4 |
| Investigative | 1 |
| Artistic | 1 |
| Social | 3 |
| Enterprising | 6 |
| Conventional | 5 |
Source: O*NET 31.0 Database
What the work is built around
Day to day this is work built around leading, persuading, selling and making decisions, combined with organising, following procedures and working precisely with data.
- Enterprising5.9
- Conventional5.5
- Realistic3.7
- Social3.0
- Investigative1.0
- Artistic1.0
Closest MBTI types
NueCareer fit scores: cosine similarity between each MBTI type's interest vector and this occupation's O*NET interest profile. Not a BLS or O*NET figure; the method is documented on our methodology page.
Explore further
Careers related to First-Line Supervisor of Gambling Services Workers
O*NET related occupations
- Management
- Sales and Related
Gambling Change Person and Booth Cashier
$36,220median a year
Most earn $24K to $60K
−1.9%No formal credential - Office and Administrative Support
- Personal Care and Service
Gambling and Sports Book Writer and Runner
$34,980median a year
Most earn $22K to $48K
+1.8%High school - Personal Care and Service
- Office and Administrative Support
First-Line Supervisor of Office and Administrative Support Workers
$69,500median a year
Most earn $46K to $105K
+0.1%High school
- First-Line Supervisor of Helpers, Laborers, and Material Movers, Hand · $62,840 median
More personal care and service careers
Median annual pay, with first-line supervisors of gambling services workers highlighted
- First-Line Supervisor of Gambling Services Workers$63,820
- Exercise Trainer and Group Fitness Instructor$47,160
- Concierge$38,950
- Tour Guide and Escort$38,120
- Hairstylist$35,790
- Manicurist and Pedicurist$35,760
- Nanny$34,980
- Childcare Worker$34,980
- Gambling Dealer$34,320
| Item | Value |
|---|---|
| First-Line Supervisor of Gambling Services Workers | $63,820 |
| Exercise Trainer and Group Fitness Instructor | $47,160 |
| Concierge | $38,950 |
| Tour Guide and Escort | $38,120 |
| Hairstylist | $35,790 |
| Manicurist and Pedicurist | $35,760 |
| Nanny | $34,980 |
| Childcare Worker | $34,980 |
| Gambling Dealer | $34,320 |
Source: BLS OEWS, May 2025
Specialty careers within first-line supervisor of gambling services workers
Distinct careers BLS counts inside this occupation, each with its own profile.
Lists First-Line Supervisor of Gambling Services Workers appears on
Questions
First-Line Supervisor of Gambling Services Workers: frequently asked questions
How much do First-Line Supervisors of Gambling Services Workers make?
First-Line Supervisors of Gambling Services Workers earn a median of $63,820 a year (BLS OEWS, May 2025), 25% above the $50,980 US median across all occupations. That works out at $30.68/hr. The middle half earn between $51,340 and $75,770. The top 10% earn $84,750 or more.
Do you need a degree to become a First-Line Supervisor of Gambling Services Workers?
No. A bachelor's degree is not the norm: BLS reports a high school diploma or equivalent as the typical entry-level education for First-Line Supervisors of Gambling Services Workers. Employers typically expect less than 5 years of related work experience first. In O*NET's survey of people already doing the job, 47.7% hold high school diploma or the equivalent (such as a ged).
Is First-Line Supervisor of Gambling Services Workers a growing career?
It is stable rather than fast-growing: employment is projected to change 3.5% over 2025–2035, about the same as the 3.5% projected across all occupations (BLS EP, 2025–2035). BLS still projects about 2,600 openings a year, mostly from workers retiring or moving to other work.
What does a First-Line Supervisor of Gambling Services Workers do?
Gambling services workers serve customers in gambling establishments, such as casinos or racetracks. A core O*NET task: greet customers and ask about the quality of service they are receiving. Employers most often ask for Data base user interface and query software, Electronic mail software, Office suite software.
Which states pay First-Line Supervisors of Gambling Services Workers the most?
The highest state medians for First-Line Supervisors of Gambling Services Workers are Washington ($77,350), Oregon ($76,960), Alaska ($76,340) (BLS OEWS, May 2025). Adjusted for local prices using BEA Regional Price Parities, Alaska moves to the top at $74,581.
What personality type suits a First-Line Supervisor of Gambling Services Workers?
O*NET scores First-Line Supervisors of Gambling Services Workers highest on the Enterprising, Conventional and Realistic interest areas, so the work mixes leading, persuading, selling and making decisions with organising, following procedures and working precisely with data. On NueCareer's MBTI-to-interest mapping the closest types are ESTJ, ESFJ. Personality is a fit signal, not a gate. The free NueCareer quiz scores your own profile against all 1,731 careers in the bank.