Pay by state · 54 areas
Customer Service Representative Salary by State (2026)
Customer Service Representatives earn the most in Washington at $50,330 a year and the least in Mississippi at $36,380 (BLS OEWS, May 2025). The national median is $44,770. The table below covers all 50 states, DC, U.S. Virgin Islands, Guam and Puerto Rico, with a cost-of-living adjusted column.
- Highest median
- $50,330Washington
- National median
- $44,770BLS OEWS, May 2025
- Lowest median
- $36,380Mississippi
- Areas reporting
- 54of 54 OEWS areas
Top and bottom
Highest- and lowest-paying states for customer service representatives
Ranked on the state median among the 50 states and DC. After cost of living, Iowa comes out ahead instead. Territories are in the full table but not ranked here.
Highest median pay
- 1Washington$50,330
- 2California$49,560
- 3Massachusetts$49,120
- 4Minnesota$48,800
- 5District of Columbia$48,250
Lowest median pay
- 1Mississippi$36,380
- 2Louisiana$37,330
- 3Arkansas$37,840
- 4Alabama$38,400
- 5West Virginia$38,430
All states
Customer Service Representative salary in every state
Sort by any column. Employment is the number of customer service representatives OEWS estimates in that state; blank cells are estimates BLS suppressed because the sample was too small.
| # | ||||||
|---|---|---|---|---|---|---|
| 1 | WAWashington | $50,330 | $44,780 | $61,330 | 39,760 | $47,032 |
| 2 | CACalifornia | $49,560 | $44,200 | $61,510 | 176,850 | $44,762 |
| 3 | MAMassachusetts | $49,120 | $41,500 | $61,090 | 49,990 | $46,446 |
| 4 | MNMinnesota | $48,800 | $41,330 | $59,810 | 53,340 | $49,482 |
| 5 | DCDistrict of Columbia | $48,250 | $40,400 | $62,560 | 7,550 | $43,903 |
| 6 | DEDelaware | $48,190 | $39,310 | $59,910 | 7,470 | $48,283 |
| 7 | CTConnecticut | $48,090 | $40,460 | $60,010 | 24,490 | $46,414 |
| 8 | NYNew York | $48,000 | $40,360 | $60,280 | 141,090 | $44,477 |
| 9 | NJNew Jersey | $47,740 | $39,410 | $59,070 | 59,690 | $43,877 |
| 10 | RIRhode Island | $47,550 | $41,600 | $57,530 | 7,890 | $46,490 |
| 11 | COColorado | $47,540 | $40,380 | $57,420 | 38,770 | $46,132 |
| 12 | VTVermont | $47,500 | $40,630 | $58,340 | 2,870 | $48,490 |
| 13 | OROregon | $47,450 | $41,360 | $55,660 | 19,440 | $45,907 |
| 14 | NHNew Hampshire | $47,300 | $38,040 | $58,310 | 12,750 | $45,409 |
| 15 | MEMaine | $47,160 | $38,340 | $51,420 | 7,560 | $48,594 |
| 16 | WIWisconsin | $46,970 | $38,780 | $56,600 | 50,840 | $49,918 |
| 17 | ILIllinois | $46,130 | $37,680 | $58,050 | 100,970 | $46,149 |
| 18 | IAIowa | $46,090 | $37,880 | $54,880 | 30,100 | $52,517 |
| 19 | AZArizona | $45,690 | $37,880 | $51,610 | 87,020 | $45,383 |
| 20 | HIHawaii | $45,650 | $38,120 | $51,620 | 8,010 | $41,518 |
| 21 | OHOhio | $45,610 | $37,440 | $52,510 | 85,930 | $49,162 |
| 22 | MTMontana | $45,290 | $39,500 | $50,120 | 4,910 | $47,853 |
| 23 | AKAlaska | $45,150 | $38,560 | $52,730 | 2,410 | $44,109 |
| 24 | NDNorth Dakota | $44,670 | $38,580 | $54,060 | 5,750 | $50,214 |
| 25 | PAPennsylvania | $44,630 | $36,760 | $51,750 | 94,340 | $45,741 |
| 26 | MOMissouri | $44,190 | $36,480 | $51,040 | 50,530 | $48,658 |
| 27 | MIMichigan | $43,950 | $36,150 | $50,060 | 71,310 | $45,678 |
| 28 | NENebraska | $43,940 | $37,250 | $49,810 | 15,340 | $48,766 |
| 29 | IDIdaho | $43,200 | $36,110 | $49,340 | 18,770 | $45,238 |
| 30 | INIndiana | $43,140 | $36,090 | $50,320 | 44,630 | $46,224 |
| 31 | UTUtah | $43,140 | $37,120 | $49,370 | 44,490 | $43,636 |
| 32 | MDMaryland | $42,830 | $36,430 | $50,490 | 37,740 | $40,806 |
| 33 | TNTennessee | $42,830 | $36,130 | $48,670 | 59,730 | $46,620 |
| 34 | VAVirginia | $42,730 | $35,940 | $49,940 | 59,850 | $42,263 |
| 35 | WYWyoming | $42,340 | $36,610 | $49,130 | 2,110 | $45,679 |
| 36 | SDSouth Dakota | $40,650 | $36,470 | $48,290 | 6,120 | $45,888 |
| 37 | NVNevada | $40,560 | $35,740 | $47,390 | 32,110 | $40,569 |
| 38 | FLFlorida | $40,440 | $36,400 | $47,860 | 228,000 | $39,105 |
| 39 | TXTexas | $40,420 | $35,420 | $48,300 | 337,170 | $41,646 |
| 40 | KSKansas | $40,320 | $34,860 | $48,410 | 29,200 | $44,766 |
| 41 | NCNorth Carolina | $40,240 | $34,960 | $48,590 | 89,510 | $42,661 |
| 42 | GAGeorgia | $39,630 | $34,460 | $48,120 | 97,850 | $41,156 |
| 43 | NMNew Mexico | $39,030 | $35,890 | $47,070 | 16,950 | $42,326 |
| 44 | SCSouth Carolina | $38,860 | $34,940 | $47,090 | 51,000 | $41,451 |
| 45 | KYKentucky | $38,700 | $35,290 | $47,800 | 38,630 | $42,924 |
| 46 | OKOklahoma | $38,650 | $34,400 | $46,920 | 34,460 | $43,999 |
| 47 | WVWest Virginia | $38,430 | $34,440 | $48,500 | 9,860 | $42,940 |
| 48 | ALAlabama | $38,400 | $34,370 | $46,500 | 33,290 | $43,232 |
| 49 | ARArkansas | $37,840 | $33,830 | $46,630 | 20,680 | $43,526 |
| 50 | LALouisiana | $37,330 | $31,960 | $44,770 | 25,780 | $42,321 |
| 51 | VIU.S. Virgin Islands | $37,140 | $34,680 | $40,320 | 320 | N/A |
| 52 | MSMississippi | $36,380 | $31,520 | $44,510 | 20,860 | $41,839 |
| 53 | GUGuam | $30,350 | $25,030 | $37,060 | 720 | N/A |
| 54 | PRPuerto Rico | $26,700 | $22,760 | $31,200 | 20,330 | N/A |
Method
How the cost-of-living adjustment works
The adjusted column divides each state median by that state's BEA Regional Price Parity (RPP) and multiplies by 100. RPPs measure how much a fixed basket of goods, services and rents costs in one state relative to the national average, so the result restates local pay in national-average dollars.
For customer service representatives, that changes the ranking: Washington leads on raw pay at $50,330, while Iowa leads once prices are taken into account at $52,517.
Source: BEA Regional Price Parities by State, 2024 (public domain). The adjustment is NueCareer's calculation, not a BLS or BEA published statistic.
Questions
Customer Service Representative pay by state: FAQ
Which state pays customer service representatives the most?
Washington reports the highest median wage for customer service representatives at $50,330 a year (BLS OEWS, May 2025), followed by California ($49,560) and Massachusetts ($49,120).
Which state pays customer service representatives the least?
Among the 50 states and DC, Mississippi reports the lowest median for customer service representatives at $36,380 a year, $13,950 below the highest-paying state (BLS OEWS, May 2025). Among the territories, U.S. Virgin Islands reports $37,140, Guam reports $30,350 and Puerto Rico reports $26,700.
Is the highest-paying state the best for customer service representatives after cost of living?
Not on this data. Washington pays the most on paper ($50,330) but ranks 12th of 51 once each median is divided by the state's BEA Regional Price Parity ($47,032). Iowa leads after that adjustment at $52,517, from a raw median of $46,090. BEA Regional Price Parities, 2024; the adjustment is NueCareer's calculation.