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Will AI Replace Receptionists and Information Clerks? (2026)

The Bureau of Labor Statistics places receptionists and information clerks in its very high AI exposure category, among the occupations most exposed to current AI. BLS projects employment to fall by 1.7% over 2025–2035, against 3.5% for all occupations, with about 105,100 openings a year.

Short answer

This is one of the most exposed jobs, and BLS projects it to shrink. Exposure is not a forecast of job loss on its own, but here the two point the same way.

BLS AI exposure
Very highBLS EP supplemental table
AI-resilience score
31/100Higher than 25% of jobs · NueCareer
Projected change
-1.7%BLS EP 2025–2035; all jobs 3.5%
Openings a year
105,100BLS EP 2025–2035

The federal measure

How exposed receptionists and information clerks are to AI

The Bureau of Labor Statistics publishes a relative AI exposure category for each occupation it projects, built from five public measures of where AI could be, or already is, used to assist with or complete the work. Receptionists and Information Clerks land in the very high category: among the occupations most exposed to current AI.

Where this job sits on the BLS scale

786 occupations in the NueCareer bank, in BLS's four relative categories; width shows how many fall in each

  1. Low203 occupations · 26%
  2. Moderate194 occupations · 25%
  3. High190 occupations · 24%
  4. Very high · this job199 occupations · 25%

Source: BLS Employment Projections, AI exposure categories supplemental table.

  1. Exposure is relative. The categories rank occupations against each other; they are not a probability that a job is automated.
  2. BLS says exposure does not imply job loss, productivity gains, automation probability or wage effects. A highly exposed job can still grow if AI makes the people in it more productive.
  3. The classification reflects AI capabilities as the underlying studies measured them. Read the BLS method and limitations.

Inside the work

What AI can and cannot do in this job

O*NET rates how important each work activity is to an occupation and how often each working condition comes up. The ratings below are the ones that move the job's NueCareer AI-resilience score the most: the ones that pull it up, and the ones that pull it down. Only ratings clearly above the midpoint count.

What holds up

Physical, hands-on and person-to-person work

  • Performing for or working directly with the public4.3/5
    O*NET work activity, importance
  • Face-to-face discussions4.4/5
    O*NET work context, frequency or level
  • Assisting and caring for others3.7/5
    O*NET work activity, importance
  • Resolving conflicts and negotiating with others3.7/5
    O*NET work activity, importance

What AI reaches first

Routine, repeatable and screen-based work

  • Working with computers4.6/5
    O*NET work activity, importance
  • Getting information4.4/5
    O*NET work activity, importance
  • Repeating the same tasks3.7/5
    O*NET work context, frequency or level
  • Processing information3.6/5
    O*NET work activity, importance

The tasks O*NET lists for receptionists and information clerks

  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Hear and resolve complaints from customers or the public.

O*NET 31.0 Database task statements, most important first.

The jobs

Will there still be jobs?

Exposure says where AI meets the work. The BLS projection says what the labor market is expected to do over 2025–2035. BLS projects -1.7% change in employment over the decade, against 3.5% across all occupations, and about 105,100 openings a year once retirements and career changes are counted. About 910,180 people work in the job today, at a median of $38,010 a year (BLS OEWS, May 2025).

Full receptionist and information clerk profile: pay by state, entry route and skills

Options

Related careers less exposed to AI than receptionists and information clerks

Careers O*NET lists as related to the work, or in the same field at similar pay, that BLS places in a lower exposure category.

  1. Postal Service Mail Sorter, Processor, and Processing Machine Operator

    Office and Administrative Support

    Median pay
    $58,470median a year
    Growth
    −5.3%
    Openings / yr
    7,300
    Education
    No formal credential
    Low
    BLS AI exposure
    40/100
    resilience

    Prepare incoming and outgoing mail for distribution for the United States Postal Service (USPS).

  2. Postal Service Mail Carrier

    Office and Administrative Support

    Median pay
    $60,550median a year
    Growth
    −0.3%
    Openings / yr
    19,600
    Education
    No formal credential
    Moderate
    BLS AI exposure
    50/100
    resilience

    Sort and deliver mail for the United States Postal Service (USPS).

  3. Shipping, Receiving, and Inventory Clerk

    Office and Administrative Support

    Median pay
    $45,260median a year
    Growth
    −7.6%
    Openings / yr
    61,300
    Education
    High school
    High
    BLS AI exposure
    44/100
    resilience

    Verify and maintain records on incoming and outgoing shipments involving inventory.

  4. Postal Service Clerk

    Office and Administrative Support

    Median pay
    $62,130median a year
    Growth
    −0.3%
    Openings / yr
    5,300
    Education
    No formal credential
    High
    BLS AI exposure
    42/100
    resilience

    Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money…

  5. Teller

    Office and Administrative Support

    Median pay
    $43,030median a year
    Growth
    −13.2%
    Openings / yr
    26,800
    Education
    High school
    High
    BLS AI exposure
    37/100
    resilience

    Receive and pay out money.

  6. Library Assistant, Clerical

    Office and Administrative Support

    Median pay
    $36,910median a year
    Growth
    −6.4%
    Openings / yr
    12,300
    Education
    High school
    High
    BLS AI exposure
    35/100
    resilience

    Compile records, and sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm.

Will AI replace postal service mail sorters?Will AI replace postal service mail carriers?Will AI replace shipping clerks?Will AI replace tellers?

Questions

Will AI Replace Receptionists and Information Clerks? FAQ

Will AI replace receptionists and information clerks?

This is one of the most exposed jobs, and BLS projects it to shrink. Exposure is not a forecast of job loss on its own, but here the two point the same way. BLS defines exposure as AI being able to assist with or complete some of the work, and says it does not imply job loss, productivity gains or wage effects. BLS projects employment to fall by 1.7% over 2025–2035, against 3.5% for all occupations, with about 105,100 openings a year.

How exposed are receptionists and information clerks to AI?

BLS sorts 786 occupations into four relative categories: low, moderate, high and very high. Receptionists and Information Clerks are in the very high category, alongside 198 other occupations. The categories combine five public measures of where AI could be or already is used, and they compare occupations with each other rather than giving an absolute risk.

What parts of a receptionist and information clerk's job can AI do?

In O*NET's description of the work, the parts that overlap most with what AI handles well are working with computers, getting information and repeating the same tasks. The parts that hold up best are performing for or working directly with the public, face-to-face discussions and assisting and caring for others. These come from O*NET ratings of how important each activity is to the job, read through NueCareer's AI-resilience method.

Is being a receptionist and information clerk a safe career from AI?

On NueCareer's AI-resilience score, built from O*NET work activities, receptionists and information clerks score 31 out of 100, higher than 25% of the occupations we score. The job pays a median of $38,010 a year (BLS OEWS, May 2025). No job is fully safe from technological change, but the federal exposure category and the projected openings are the two numbers worth weighing.

What careers similar to receptionists and information clerks are less exposed to AI?

Postal Service Mail Sorter, Processor, and Processing Machine Operator (low exposure, $58,470 median), Postal Service Mail Carrier (moderate exposure, $60,550 median), Shipping, Receiving, and Inventory Clerk (high exposure, $45,260 median), Postal Service Clerk (high exposure, $62,130 median). Each is in a lower BLS exposure category than receptionists and information clerks, and most are listed by O*NET as related to the work.

The AI exposure category is the Bureau of Labor Statistics'. The AI-resilience score and the activity breakdown are NueCareer's analysis of O*NET 31.0 Database data (method), not a federal figure. More: jobs most exposed to AI, jobs least exposed to AI, or check any job.