---
title: "Insurance Claim and Policy Processing Clerk"
description: "Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and…"
canonical: "https://nuecareer.com/careers/insurance-claim-and-policy-processing-clerk"
last-updated: "2026-08-23T15:56:39.581Z"
---

# Insurance Claim and Policy Processing Clerk

**Category:** Office and Administrative Support · **SOC code:** 43-9041 · **O\*NET-SOC code:** 43-9041.00

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Also advertised as: Claims Adjudicator; Claims Analyst; Claims Clerk; Claims Customer Service Representative (Claims CSR); Claims Processor; Claims Representative (Claims Rep); Claims Technician (Claims Tech); Insurance Analyst.

## At a glance

- **Median annual wage:** $49,230 (BLS OEWS, May 2025)
- **Median hourly wage:** $23.67/hr
- **Wage range (10th–90th percentile):** $37,560 to $73,590, with the middle half between $44,270 and $60,490
- **Total US employment:** 214,260
- **Typical entry education:** High school
- **Preparation required:** Little or no preparation — O\*NET rates this "Job Zone 1-2: Very Little to Some Preparation Needed"
- **Projected growth:** -3.7% over 2024–2034 (BLS EP, 2024–2034)
- **Annual job openings:** 20,300 openings a year
- **AI-resilience score:** 6/100 — a NueCareer heuristic over O\*NET work activities and context, not a BLS or O\*NET figure

## Pay

National wage distribution, BLS OEWS, May 2025, across 214,260 US jobs.

| Percentile | Annual wage |
| --- | --- |
| 10th | $37,560 |
| 25th | $44,270 |
| 50th (median) | $49,230 |
| 75th | $60,490 |
| 90th | $73,590 |
| Mean (average) | $52,920 |

### Pay by state

The 15 highest-paying states, by median annual wage. The cost-of-living-adjusted column divides the state median by that state's BEA Regional Price Parity, so the columns answer different questions: the first is what the job pays there, the second is what that pay buys there.

| State | Median annual wage | Cost-of-living adjusted | Employment |
| --- | --- | --- | --- |
| NH | $60,650 | $58,225 | 820 |
| WA | $60,220 | $56,274 | 3,730 |
| NJ | $59,810 | $54,970 | 5,000 |
| CT | $59,760 | $57,678 | 2,430 |
| ME | $58,890 | $60,680 | 1,710 |
| CO | $58,660 | $56,923 | 1,380 |
| MN | $58,030 | $58,841 | 3,580 |
| NY | $57,790 | $53,548 | 8,120 |
| CA | $56,800 | $51,301 | 23,470 |
| MA | $52,910 | $50,030 | 4,820 |
| MT | $50,890 | $53,769 | 360 |
| OR | $50,890 | $49,235 | 2,640 |
| AZ | $50,530 | $50,190 | 8,350 |
| DE | $49,990 | $50,086 | 720 |
| TX | $49,880 | $51,392 | 24,470 |

35 more states with published wage data are omitted here. The full table for all 50 states is at https://nuecareer.com/careers/insurance-claim-and-policy-processing-clerk/salary-by-state, or as JSON at https://nuecareer.com/api/v1/careers/insurance-claim-and-policy-processing-clerk.

## Outlook

BLS projects employment to move from 256,700 in the 2024–2034 base year to 247,200 by the end of the cycle — a loss of 9,500 jobs, or -3.7%. Declining: -3.7% against 3.1% projected for all occupations over the same cycle. About 20,300 openings a year are expected on average, counting openings from growth as well as from workers leaving the occupation permanently. Source: BLS EP, 2024–2034.

## How to get in

- **Typical entry education:** High school diploma or equivalent (BLS Employment Projections).
- **Preparation level:** Little or no preparation — O\*NET's preparation band for this occupation is "Job Zone 1-2: Very Little to Some Preparation Needed".
- **Related work experience typically required:** None.
- **Typical on-the-job training:** Moderate-term on-the-job training.

### Education people in this job actually hold

O\*NET surveys incumbents, so this distribution describes who is in the job today and can differ from the BLS entry requirement above.

| Education level | Share of workers |
| --- | --- |
| High School Diploma | 54.9% |
| Associate's Degree (or other 2-year degree) | 21.1% |
| Some College Courses | 9.3% |
| Post-Secondary Certificate | 7.6% |
| Bachelor's Degree | 6.6% |
| Less than a High School Diploma | 0.5% |

## What the work involves

- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Contact insured or other involved persons to obtain missing information.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Process and record new insurance policies and claims.

## Skills and knowledge

### Essential skills

- Reading Comprehension — importance 3.5 on the O\*NET 1–5 importance scale
- Speaking — importance 3.4 on the O\*NET 1–5 importance scale
- Active Listening — importance 3.3 on the O\*NET 1–5 importance scale
- Critical Thinking — importance 3.3 on the O\*NET 1–5 importance scale
- Writing — importance 3.1 on the O\*NET 1–5 importance scale
- Monitoring — importance 3.0 on the O\*NET 1–5 importance scale
- Active Learning — importance 2.6 on the O\*NET 1–5 importance scale
- Learning Strategies — importance 2.6 on the O\*NET 1–5 importance scale

### Transferable skills

These are the skills that carry into other occupations, and they drive the related-occupation and career-change rankings on this site.

- Time Management — importance 3.5 on the O\*NET 1–5 importance scale
- Social Perceptiveness — importance 3.1 on the O\*NET 1–5 importance scale
- Coordination — importance 3.1 on the O\*NET 1–5 importance scale
- Service Orientation — importance 3.1 on the O\*NET 1–5 importance scale
- Complex Problem Solving — importance 3.0 on the O\*NET 1–5 importance scale
- Judgment and Decision Making — importance 3.0 on the O\*NET 1–5 importance scale
- Negotiation — importance 2.9 on the O\*NET 1–5 importance scale
- Persuasion — importance 2.8 on the O\*NET 1–5 importance scale

### Knowledge areas

- Customer and Personal Service — importance 4.2 on the O\*NET 1–5 importance scale
- Administrative — importance 3.9 on the O\*NET 1–5 importance scale
- English Language — importance 3.6 on the O\*NET 1–5 importance scale
- Computers and Electronics — importance 3.0 on the O\*NET 1–5 importance scale
- Mathematics — importance 2.9 on the O\*NET 1–5 importance scale
- Administration and Management — importance 2.4 on the O\*NET 1–5 importance scale

### Abilities

- Oral Comprehension — importance 3.6 on the O\*NET 1–5 importance scale
- Written Comprehension — importance 3.6 on the O\*NET 1–5 importance scale
- Oral Expression — importance 3.5 on the O\*NET 1–5 importance scale
- Near Vision — importance 3.5 on the O\*NET 1–5 importance scale
- Speech Recognition — importance 3.5 on the O\*NET 1–5 importance scale
- Speech Clarity — importance 3.5 on the O\*NET 1–5 importance scale

## Who it suits

O\*NET rates every occupation on the six Holland (RIASEC) interest areas, on a 1–7 scale. This occupation's strongest areas are Conventional (C), Enterprising (E).

| Interest area | Score (1–7) |
| --- | --- |
| C — Conventional | 7.00 |
| E — Enterprising | 3.86 |
| S — Social | 2.56 |
| I — Investigative | 2.43 |
| R — Realistic | 1.24 |
| A — Artistic | 1.00 |

### Personality fit

These scores are **derived by NueCareer**, not published by any government agency: they are cosine similarities between a personality type's trait profile and this occupation's O\*NET interest and work-style ratings, expressed 0–100. Treat them as a starting point for exploration, not as evidence that a type belongs in a job.

| Type | Fit score (0–100) |
| --- | --- |
| ESTJ | 80.9 |
| ESFJ | 76.0 |
| ISFJ | 75.2 |
| ISTJ | 73.9 |
| ENTJ | 60.9 |

Best-fitting types: ESTJ, ESFJ.

## Related occupations

O\*NET's primary related occupations, in its own ranked order.

- [Customer Service Representative](https://nuecareer.com/careers/customer-service-representative) — median $44,770
- [Credit Authorizer, Checker, and Clerk](https://nuecareer.com/careers/credit-authorizer-checker-and-clerk) — median $50,080
- [Eligibility Interviewer, Government Programs](https://nuecareer.com/careers/eligibility-interviewer-government-programs) — median $54,210
- [Billing and Posting Clerk](https://nuecareer.com/careers/billing-and-posting-clerk) — median $48,500
- [Loan Interviewer and Clerk](https://nuecareer.com/careers/loan-interviewer-and-clerk) — median $50,020
- [Bookkeeping, Accounting, and Auditing Clerk](https://nuecareer.com/careers/bookkeeping-accounting-and-auditing-clerk) — median $50,670
- [Correspondence Clerk](https://nuecareer.com/careers/correspondence-clerk) — median $46,800
- [Office Clerk, General](https://nuecareer.com/careers/office-clerk-general) — median $45,010
- [Brokerage Clerk](https://nuecareer.com/careers/brokerage-clerk) — median $65,750
- [New Accounts Clerk](https://nuecareer.com/careers/new-accounts-clerk) — median $47,670

## Sources

- **O\*NET** — O\*NET 30.3 Database, May 2026. https://www.onetcenter.org/database.html
- **BLS OEWS** — BLS Occupational Employment and Wage Statistics, May 2025. https://www.bls.gov/oes/
- **BLS EP** — BLS Employment Projections, Table 1.2, 2024–2034. https://www.bls.gov/emp/
- **BLS OOH** — BLS Occupational Outlook Handbook, 2024–2034 edition. https://www.bls.gov/ooh/
- **BEA RPP** — BEA Regional Price Parities by State, 2024. https://www.bea.gov/data/prices-inflation/regional-price-parities-state-and-metro-area

---

This bank includes information from the O\*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license (https://creativecommons.org/licenses/by/4.0/). O\*NET® is a trademark of USDOL/ETA. NueCareer has transformed the data by joining it to BLS wage and projection data and deriving facet, personality-fit and AI-resilience scores. BLS and BEA data are public domain (17 U.S.C. §105).

O\*NET content is used under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/). How these figures are sourced and derived: https://nuecareer.com/careers/methodology

JSON representation of this page: https://nuecareer.com/api/v1/careers/insurance-claim-and-policy-processing-clerk