---
title: "First-Line Supervisor of Office and Administrative Support Workers"
description: "Directly supervise and coordinate the activities of clerical and administrative support workers."
canonical: "https://nuecareer.com/careers/first-line-supervisor-of-office-and-administrative-support-workers"
last-updated: "2026-10-09T10:57:55.138Z"
---

# First-Line Supervisor of Office and Administrative Support Workers

**Category:** Office and Administrative Support · **SOC code:** 43-1011 · **O\*NET-SOC code:** 43-1011.00

Directly supervise and coordinate the activities of clerical and administrative support workers.

Also advertised as: Accounting Manager; Accounts Payable Supervisor; Accounts Receivable Manager; Administrative Supervisor; Customer Service Manager; Customer Service Supervisor; Office Coordinator; Office Manager.

## At a glance

- **Median annual wage:** $69,500 (BLS OEWS, May 2025)
- **Median hourly wage:** $33.41/hr
- **Wage range (10th–90th percentile):** $45,610 to $104,710, with the middle half between $55,950 and $85,090
- **Total US employment:** 1,436,680
- **Typical entry education:** High school
- **Preparation required:** Some preparation — O\*NET rates this "Job Zone Three: Medium Preparation Needed"
- **Projected growth:** +0.1% over 2025–2035 (BLS EP, 2025–2035)
- **Annual job openings:** 127,400 openings a year
- **AI-resilience score:** 36/100 — a NueCareer heuristic over O\*NET work activities and context, not a BLS or O\*NET figure

## Pay

National wage distribution, BLS OEWS, May 2025, across 1,436,680 US jobs.

| Percentile | Annual wage |
| --- | --- |
| 10th | $45,610 |
| 25th | $55,950 |
| 50th (median) | $69,500 |
| 75th | $85,090 |
| 90th | $104,710 |
| Mean (average) | $73,490 |

### Pay by state

The 15 highest-paying states, by median annual wage. The cost-of-living-adjusted column divides the state median by that state's BEA Regional Price Parity, so the columns answer different questions: the first is what the job pays there, the second is what that pay buys there.

| State | Median annual wage | Cost-of-living adjusted | Employment |
| --- | --- | --- | --- |
| WA | $79,480 | $74,271 | 31,790 |
| DC | $79,200 | $72,065 | 4,080 |
| NY | $79,170 | $73,359 | 83,110 |
| CT | $78,200 | $75,475 | 24,420 |
| CA | $77,590 | $70,078 | 149,230 |
| MA | $76,770 | $72,591 | 34,520 |
| NJ | $76,640 | $70,438 | 55,210 |
| CO | $76,600 | $74,331 | 26,100 |
| MN | $76,440 | $77,509 | 21,690 |
| RI | $76,030 | $74,335 | 5,090 |
| DE | $75,220 | $75,365 | 5,480 |
| OR | $74,300 | $71,884 | 12,200 |
| MD | $74,140 | $70,637 | 27,860 |
| NH | $73,250 | $70,321 | 7,600 |
| WI | $70,560 | $74,988 | 22,950 |

39 more states with published wage data are omitted here. The full table for all 54 states is at https://nuecareer.com/careers/first-line-supervisor-of-office-and-administrative-support-workers/salary-by-state, or as JSON at https://nuecareer.com/api/v1/careers/first-line-supervisor-of-office-and-administrative-support-workers.

## Outlook

BLS projects employment to move from 1,506,100 in the 2025–2035 base year to 1,507,000 by the end of the cycle — a gain of 900 jobs, or +0.1%. Slower than average: 0.1% against 3.5% projected for all occupations over the same cycle. About 127,400 openings a year are expected on average, counting openings from growth as well as from workers leaving the occupation permanently. Source: BLS EP, 2025–2035.

## How to get in

- **Typical entry education:** High school diploma or equivalent (BLS Employment Projections).
- **Preparation level:** Some preparation — O\*NET's preparation band for this occupation is "Job Zone Three: Medium Preparation Needed".
- **Related work experience typically required:** Less than 5 years.
- **Typical on-the-job training:** None.

### Education people in this job actually hold

O\*NET surveys incumbents, so this distribution describes who is in the job today and can differ from the BLS entry requirement above.

| Education level | Share of workers |
| --- | --- |
| Bachelor's Degree | 45.2% |
| High School Diploma or the equivalent (such as a GED) | 23.2% |
| Some College Courses | 20.0% |
| Associate's Degree or other 2-year degree | 9.6% |
| Master's Degree | 1.3% |
| Post-Secondary Certificate | 0.6% |

## What the work involves

- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

## Skills and knowledge

### Essential skills

- Reading Comprehension — importance 4.0 on the O\*NET 1–5 importance scale
- Active Listening — importance 4.0 on the O\*NET 1–5 importance scale
- Speaking — importance 4.0 on the O\*NET 1–5 importance scale
- Monitoring — importance 4.0 on the O\*NET 1–5 importance scale
- Critical Thinking — importance 3.9 on the O\*NET 1–5 importance scale
- Writing — importance 3.8 on the O\*NET 1–5 importance scale
- Active Learning — importance 3.8 on the O\*NET 1–5 importance scale
- Learning Strategies — importance 3.6 on the O\*NET 1–5 importance scale

### Transferable skills

These are the skills that carry into other occupations, and they drive the related-occupation and career-change rankings on this site.

- Social Perceptiveness — importance 4.0 on the O\*NET 1–5 importance scale
- Coordination — importance 4.0 on the O\*NET 1–5 importance scale
- Instructing — importance 3.8 on the O\*NET 1–5 importance scale
- Judgment and Decision Making — importance 3.8 on the O\*NET 1–5 importance scale
- Time Management — importance 3.8 on the O\*NET 1–5 importance scale
- Management of Personnel Resources — importance 3.8 on the O\*NET 1–5 importance scale
- Persuasion — importance 3.6 on the O\*NET 1–5 importance scale
- Negotiation — importance 3.6 on the O\*NET 1–5 importance scale

### Knowledge areas

- Administration and Management — importance 4.5 on the O\*NET 1–5 importance scale
- Customer and Personal Service — importance 4.2 on the O\*NET 1–5 importance scale
- English Language — importance 3.7 on the O\*NET 1–5 importance scale
- Administrative — importance 3.7 on the O\*NET 1–5 importance scale
- Computers and Electronics — importance 3.3 on the O\*NET 1–5 importance scale
- Personnel and Human Resources — importance 3.2 on the O\*NET 1–5 importance scale

### Abilities

- Oral Comprehension — importance 4.1 on the O\*NET 1–5 importance scale
- Written Comprehension — importance 4.0 on the O\*NET 1–5 importance scale
- Oral Expression — importance 4.0 on the O\*NET 1–5 importance scale
- Written Expression — importance 3.9 on the O\*NET 1–5 importance scale
- Speech Recognition — importance 3.9 on the O\*NET 1–5 importance scale
- Speech Clarity — importance 3.9 on the O\*NET 1–5 importance scale

## Who it suits

O\*NET rates every occupation on the six Holland (RIASEC) interest areas, on a 1–7 scale. This occupation's strongest areas are Enterprising (E), Conventional (C), Social (S).

| Interest area | Score (1–7) |
| --- | --- |
| E — Enterprising | 6.90 |
| C — Conventional | 5.70 |
| S — Social | 4.33 |
| R — Realistic | 1.58 |
| I — Investigative | 1.38 |
| A — Artistic | 1.00 |

### Personality fit

These scores are **derived by NueCareer**, not published by any government agency: they are cosine similarities between a personality type's trait profile and this occupation's O\*NET interest and work-style ratings, expressed 0–100. Treat them as a starting point for exploration, not as evidence that a type belongs in a job.

| Type | Fit score (0–100) |
| --- | --- |
| ESFJ | 85.5 |
| ESTJ | 78.2 |
| ENFJ | 69.2 |
| ISFJ | 64.3 |
| ESFP | 63.2 |

Best-fitting types: ESFJ.

## Related occupations

O\*NET's primary related occupations, in its own ranked order.

- [First-Line Supervisor of Non-Retail Sales Workers](https://nuecareer.com/careers/first-line-supervisor-of-non-retail-sales-workers) — median $87,520
- [First-Line Supervisor of Mechanics, Installers, and Repairers](https://nuecareer.com/careers/first-line-supervisor-of-mechanics-installers-and-repairers) — median $79,860
- [First-Line Supervisor of Passenger Attendants](https://nuecareer.com/careers/first-line-supervisor-of-passenger-attendants) — median $62,840
- [First-Line Supervisor of Entertainment and Recreation Workers, Except Gambling Services](https://nuecareer.com/careers/first-line-supervisor-of-entertainment-and-recreation-workers) — median $48,560
- [First-Line Supervisor of Housekeeping and Janitorial Workers](https://nuecareer.com/careers/first-line-supervisor-of-housekeeping-and-janitorial-workers) — median $49,100
- [Administrative Services Manager](https://nuecareer.com/careers/administrative-services-manager) — median $114,130
- [First-Line Supervisor of Production and Operating Workers](https://nuecareer.com/careers/first-line-supervisor-of-production-and-operating-workers) — median $74,450
- [First-Line Supervisor of Helpers, Laborers, and Material Movers, Hand](https://nuecareer.com/careers/first-line-supervisor-of-helpers-laborers-and-material-movers-hand) — median $62,840
- [First-Line Supervisor of Material-Moving Machine and Vehicle Operators](https://nuecareer.com/careers/first-line-supervisor-of-material-moving-machine-and-vehicle-operators) — median $62,840
- [First-Line Supervisor of Construction Trades and Extraction Workers](https://nuecareer.com/careers/first-line-supervisor-of-construction-trades-and-extraction-workers) — median $79,920

## Sources

- **O\*NET** — O\*NET 31.0 Database, August 2026. https://www.onetcenter.org/database.html
- **BLS OEWS** — BLS Occupational Employment and Wage Statistics, May 2025. https://www.bls.gov/oes/
- **BLS EP** — BLS Employment Projections, Table 1.2, 2025–2035. https://www.bls.gov/emp/
- **BEA RPP** — BEA Regional Price Parities by State, 2024. https://www.bea.gov/data/prices-inflation/regional-price-parities-state-and-metro-area

---

This bank includes information from the O\*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license (https://creativecommons.org/licenses/by/4.0/). O\*NET® is a trademark of USDOL/ETA. NueCareer has transformed the data by joining it to BLS wage and projection data and deriving facet, personality-fit and AI-resilience scores. BLS and BEA data are public domain (17 U.S.C. §105).

O\*NET content is used under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/). How these figures are sourced and derived: https://nuecareer.com/careers/methodology

JSON representation of this page: https://nuecareer.com/api/v1/careers/first-line-supervisor-of-office-and-administrative-support-workers