---
title: "First-Line Supervisor of Non-Retail Sales Workers"
description: "Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and…"
canonical: "https://nuecareer.com/careers/first-line-supervisor-of-non-retail-sales-workers"
last-updated: "2026-10-09T10:57:55.138Z"
---

# First-Line Supervisor of Non-Retail Sales Workers

**Category:** Sales and Related · **SOC code:** 41-1012 · **O\*NET-SOC code:** 41-1012.00

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Also advertised as: Customer Service Department Supervisor; Customer Service Supervisor; Driver Sales Supervisor; Information Center Supervisor; Inside Sales Supervisor; Reservations Supervisor; Sales Department Supervisor; Sales Leader.

## At a glance

- **Median annual wage:** $87,520 (BLS OEWS, May 2025)
- **Median hourly wage:** $42.08/hr
- **Wage range (10th–90th percentile):** $50,320 to $164,070, with the middle half between $63,940 and $122,050
- **Total US employment:** 214,390
- **Typical entry education:** High school
- **Preparation required:** Medium preparation — O\*NET rates this "Job Zone Four: Considerable Preparation Needed"
- **Projected growth:** +0.5% over 2025–2035 (BLS EP, 2025–2035)
- **Annual job openings:** 21,700 openings a year
- **AI-resilience score:** 43/100 — a NueCareer heuristic over O\*NET work activities and context, not a BLS or O\*NET figure

## Pay

National wage distribution, BLS OEWS, May 2025, across 214,390 US jobs.

| Percentile | Annual wage |
| --- | --- |
| 10th | $50,320 |
| 25th | $63,940 |
| 50th (median) | $87,520 |
| 75th | $122,050 |
| 90th | $164,070 |
| Mean (average) | $99,370 |

### Pay by state

The 15 highest-paying states, by median annual wage. The cost-of-living-adjusted column divides the state median by that state's BEA Regional Price Parity, so the columns answer different questions: the first is what the job pays there, the second is what that pay buys there.

| State | Median annual wage | Cost-of-living adjusted | Employment |
| --- | --- | --- | --- |
| NY | $121,780 | $112,842 | 16,870 |
| MA | $115,150 | $108,882 | 5,490 |
| CO | $110,450 | $107,179 | 8,230 |
| SD | $105,680 | $119,297 | 680 |
| NJ | $99,030 | $91,016 | 10,370 |
| VA | $98,170 | $97,098 | 9,020 |
| NH | $97,470 | $93,573 | 1,460 |
| WA | $95,150 | $88,914 | 4,830 |
| WI | $91,980 | $97,752 | 4,930 |
| NC | $91,200 | $96,686 | 11,080 |
| IA | $89,640 | $102,140 | 2,530 |
| IL | $88,820 | $88,857 | 5,280 |
| MN | $88,510 | $89,748 | 2,130 |
| DC | $88,420 | $80,454 | 580 |
| DE | $86,260 | $86,426 | 960 |

39 more states with published wage data are omitted here. The full table for all 54 states is at https://nuecareer.com/careers/first-line-supervisor-of-non-retail-sales-workers/salary-by-state, or as JSON at https://nuecareer.com/api/v1/careers/first-line-supervisor-of-non-retail-sales-workers.

## Outlook

BLS projects employment to move from 311,900 in the 2025–2035 base year to 313,600 by the end of the cycle — a gain of 1,700 jobs, or +0.5%. Slower than average: 0.5% against 3.5% projected for all occupations over the same cycle. About 21,700 openings a year are expected on average, counting openings from growth as well as from workers leaving the occupation permanently. Source: BLS EP, 2025–2035.

## How to get in

- **Typical entry education:** High school diploma or equivalent (BLS Employment Projections).
- **Preparation level:** Medium preparation — O\*NET's preparation band for this occupation is "Job Zone Four: Considerable Preparation Needed".
- **Related work experience typically required:** Less than 5 years.
- **Typical on-the-job training:** None.

### Education people in this job actually hold

O\*NET surveys incumbents, so this distribution describes who is in the job today and can differ from the BLS entry requirement above.

| Education level | Share of workers |
| --- | --- |
| Bachelor's Degree | 45.0% |
| Some College Courses | 16.5% |
| High School Diploma or the equivalent (such as a GED) | 16.0% |
| Master's Degree | 13.0% |
| Associate's Degree or other 2-year degree | 9.6% |

## What the work involves

- Provide staff with assistance in performing difficult or complicated duties.
- Hire, train, and evaluate personnel.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Plan and prepare work schedules, and assign employees to specific duties.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Monitor sales staff performance to ensure that goals are met.

## Skills and knowledge

### Essential skills

- Active Listening — importance 4.0 on the O\*NET 1–5 importance scale
- Speaking — importance 4.0 on the O\*NET 1–5 importance scale
- Monitoring — importance 4.0 on the O\*NET 1–5 importance scale
- Reading Comprehension — importance 3.6 on the O\*NET 1–5 importance scale
- Writing — importance 3.6 on the O\*NET 1–5 importance scale
- Critical Thinking — importance 3.6 on the O\*NET 1–5 importance scale
- Active Learning — importance 3.5 on the O\*NET 1–5 importance scale
- Learning Strategies — importance 3.3 on the O\*NET 1–5 importance scale

### Transferable skills

These are the skills that carry into other occupations, and they drive the related-occupation and career-change rankings on this site.

- Management of Personnel Resources — importance 4.0 on the O\*NET 1–5 importance scale
- Social Perceptiveness — importance 3.9 on the O\*NET 1–5 importance scale
- Coordination — importance 3.9 on the O\*NET 1–5 importance scale
- Judgment and Decision Making — importance 3.9 on the O\*NET 1–5 importance scale
- Time Management — importance 3.9 on the O\*NET 1–5 importance scale
- Persuasion — importance 3.8 on the O\*NET 1–5 importance scale
- Negotiation — importance 3.6 on the O\*NET 1–5 importance scale
- Complex Problem Solving — importance 3.6 on the O\*NET 1–5 importance scale

### Knowledge areas

- Customer and Personal Service — importance 4.0 on the O\*NET 1–5 importance scale
- Administration and Management — importance 3.9 on the O\*NET 1–5 importance scale
- English Language — importance 3.8 on the O\*NET 1–5 importance scale
- Personnel and Human Resources — importance 3.5 on the O\*NET 1–5 importance scale
- Economics and Accounting — importance 3.4 on the O\*NET 1–5 importance scale
- Sales and Marketing — importance 3.3 on the O\*NET 1–5 importance scale

### Abilities

- Oral Comprehension — importance 4.0 on the O\*NET 1–5 importance scale
- Oral Expression — importance 4.0 on the O\*NET 1–5 importance scale
- Speech Recognition — importance 4.0 on the O\*NET 1–5 importance scale
- Speech Clarity — importance 3.9 on the O\*NET 1–5 importance scale
- Written Comprehension — importance 3.8 on the O\*NET 1–5 importance scale
- Deductive Reasoning — importance 3.8 on the O\*NET 1–5 importance scale

## Who it suits

O\*NET rates every occupation on the six Holland (RIASEC) interest areas, on a 1–7 scale. This occupation's strongest areas are Enterprising (E), Conventional (C), Social (S).

| Interest area | Score (1–7) |
| --- | --- |
| E — Enterprising | 7.00 |
| C — Conventional | 5.31 |
| S — Social | 4.08 |
| R — Realistic | 1.74 |
| I — Investigative | 1.11 |
| A — Artistic | 1.00 |

### Personality fit

These scores are **derived by NueCareer**, not published by any government agency: they are cosine similarities between a personality type's trait profile and this occupation's O\*NET interest and work-style ratings, expressed 0–100. Treat them as a starting point for exploration, not as evidence that a type belongs in a job.

| Type | Fit score (0–100) |
| --- | --- |
| ESFJ | 84.3 |
| ESTJ | 78.5 |
| ENFJ | 68.3 |
| ESFP | 64.6 |
| ENTJ | 63.2 |

Best-fitting types: ESFJ.

## Related occupations

O\*NET's primary related occupations, in its own ranked order.

- [First-Line Supervisor of Office and Administrative Support Workers](https://nuecareer.com/careers/first-line-supervisor-of-office-and-administrative-support-workers) — median $69,500
- [First-Line Supervisor of Retail Sales Workers](https://nuecareer.com/careers/first-line-supervisor-of-retail-sales-workers) — median $48,520
- [First-Line Supervisor of Entertainment and Recreation Workers, Except Gambling Services](https://nuecareer.com/careers/first-line-supervisor-of-entertainment-and-recreation-workers) — median $48,560
- [First-Line Supervisor of Mechanics, Installers, and Repairers](https://nuecareer.com/careers/first-line-supervisor-of-mechanics-installers-and-repairers) — median $79,860
- [First-Line Supervisor of Passenger Attendants](https://nuecareer.com/careers/first-line-supervisor-of-passenger-attendants) — median $62,840
- [First-Line Supervisor of Production and Operating Workers](https://nuecareer.com/careers/first-line-supervisor-of-production-and-operating-workers) — median $74,450
- [First-Line Supervisor of Helpers, Laborers, and Material Movers, Hand](https://nuecareer.com/careers/first-line-supervisor-of-helpers-laborers-and-material-movers-hand) — median $62,840
- [First-Line Supervisor of Material-Moving Machine and Vehicle Operators](https://nuecareer.com/careers/first-line-supervisor-of-material-moving-machine-and-vehicle-operators) — median $62,840
- [First-Line Supervisor of Personal Service Workers](https://nuecareer.com/careers/first-line-supervisor-of-personal-service-workers) — median $48,590
- [First-Line Supervisor of Security Workers](https://nuecareer.com/careers/first-line-supervisor-of-security-workers) — median $55,940

## Sources

- **O\*NET** — O\*NET 31.0 Database, August 2026. https://www.onetcenter.org/database.html
- **BLS OEWS** — BLS Occupational Employment and Wage Statistics, May 2025. https://www.bls.gov/oes/
- **BLS EP** — BLS Employment Projections, Table 1.2, 2025–2035. https://www.bls.gov/emp/
- **BEA RPP** — BEA Regional Price Parities by State, 2024. https://www.bea.gov/data/prices-inflation/regional-price-parities-state-and-metro-area

---

This bank includes information from the O\*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license (https://creativecommons.org/licenses/by/4.0/). O\*NET® is a trademark of USDOL/ETA. NueCareer has transformed the data by joining it to BLS wage and projection data and deriving facet, personality-fit and AI-resilience scores. BLS and BEA data are public domain (17 U.S.C. §105).

O\*NET content is used under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/). How these figures are sourced and derived: https://nuecareer.com/careers/methodology

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