---
title: "First-Line Supervisor of Gambling Services Workers"
description: "Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that…"
canonical: "https://nuecareer.com/careers/first-line-supervisor-of-gambling-services-workers"
last-updated: "2026-10-09T10:57:55.138Z"
---

# First-Line Supervisor of Gambling Services Workers

**Category:** Personal Care and Service · **SOC code:** 39-1013 · **O\*NET-SOC code:** 39-1013.00

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Also advertised as: Casino Manager; Casino Shift Manager (CSM); Floor Supervisor; Pit Boss; Pit Supervisor; Slot Floor Person; Slot Shift Manager; Slot Shift Supervisor.

## At a glance

- **Median annual wage:** $63,820 (BLS OEWS, May 2025)
- **Median hourly wage:** $30.68/hr
- **Wage range (10th–90th percentile):** $41,400 to $84,750, with the middle half between $51,340 and $75,770
- **Total US employment:** 26,010
- **Typical entry education:** High school
- **Preparation required:** Little or no preparation — O\*NET rates this "Job Zone 1-2: Very Little to Some Preparation Needed"
- **Projected growth:** +3.5% over 2025–2035 (BLS EP, 2025–2035)
- **Annual job openings:** 2,600 openings a year
- **AI-resilience score:** 43/100 — a NueCareer heuristic over O\*NET work activities and context, not a BLS or O\*NET figure

## Pay

National wage distribution, BLS OEWS, May 2025, across 26,010 US jobs.

| Percentile | Annual wage |
| --- | --- |
| 10th | $41,400 |
| 25th | $51,340 |
| 50th (median) | $63,820 |
| 75th | $75,770 |
| 90th | $84,750 |
| Mean (average) | $64,830 |

### Pay by state

The 15 highest-paying states, by median annual wage. The cost-of-living-adjusted column divides the state median by that state's BEA Regional Price Parity, so the columns answer different questions: the first is what the job pays there, the second is what that pay buys there.

| State | Median annual wage | Cost-of-living adjusted | Employment |
| --- | --- | --- | --- |
| WA | $77,350 | $72,281 | 910 |
| OR | $76,960 | $74,457 | 150 |
| AK | $76,340 | $74,581 | 90 |
| NY | $74,530 | $69,060 | 560 |
| MD | $74,160 | $70,656 | 600 |
| CO | $69,070 | $67,024 | 250 |
| AZ | $69,050 | $68,586 | 580 |
| CA | $68,010 | $61,425 | 3,010 |
| NV | $66,680 | $66,694 | 5,590 |
| RI | $66,660 | $65,174 | 100 |
| FL | $64,980 | $62,835 | 1,140 |
| IL | $64,620 | $64,647 | 510 |
| NJ | $64,210 | $59,014 | 1,120 |
| PA | $63,200 | $64,773 | 700 |
| MI | $62,090 | $64,531 | 1,000 |

25 more states with published wage data are omitted here. The full table for all 40 states is at https://nuecareer.com/careers/first-line-supervisor-of-gambling-services-workers/salary-by-state, or as JSON at https://nuecareer.com/api/v1/careers/first-line-supervisor-of-gambling-services-workers.

## Outlook

BLS projects employment to move from 27,200 in the 2025–2035 base year to 28,100 by the end of the cycle — a gain of 1,000 jobs, or +3.5%. About as fast as average: 3.5% against 3.5% projected for all occupations over the same cycle. About 2,600 openings a year are expected on average, counting openings from growth as well as from workers leaving the occupation permanently. Source: BLS EP, 2025–2035.

## How to get in

- **Typical entry education:** High school diploma or equivalent (BLS Employment Projections).
- **Preparation level:** Little or no preparation — O\*NET's preparation band for this occupation is "Job Zone 1-2: Very Little to Some Preparation Needed".
- **Related work experience typically required:** Less than 5 years.
- **Typical on-the-job training:** None.

### Education people in this job actually hold

O\*NET surveys incumbents, so this distribution describes who is in the job today and can differ from the BLS entry requirement above.

| Education level | Share of workers |
| --- | --- |
| High School Diploma or the equivalent (such as a GED) | 47.7% |
| Some College Courses | 17.2% |
| Post-Secondary Certificate | 11.9% |
| Associate's Degree or other 2-year degree | 10.6% |
| Bachelor's Degree | 6.5% |
| Less than a High School Diploma | 6.1% |

## What the work involves

- Greet customers and ask about the quality of service they are receiving.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Answer patrons' questions about gaming machine functions and payouts.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Respond to and resolve patrons' complaints.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

## Skills and knowledge

### Essential skills

- Monitoring — importance 3.9 on the O\*NET 1–5 importance scale
- Active Listening — importance 3.8 on the O\*NET 1–5 importance scale
- Speaking — importance 3.8 on the O\*NET 1–5 importance scale
- Reading Comprehension — importance 3.6 on the O\*NET 1–5 importance scale
- Critical Thinking — importance 3.6 on the O\*NET 1–5 importance scale
- Writing — importance 3.4 on the O\*NET 1–5 importance scale
- Active Learning — importance 3.0 on the O\*NET 1–5 importance scale
- Learning Strategies — importance 2.8 on the O\*NET 1–5 importance scale

### Transferable skills

These are the skills that carry into other occupations, and they drive the related-occupation and career-change rankings on this site.

- Service Orientation — importance 3.9 on the O\*NET 1–5 importance scale
- Social Perceptiveness — importance 3.5 on the O\*NET 1–5 importance scale
- Time Management — importance 3.5 on the O\*NET 1–5 importance scale
- Coordination — importance 3.4 on the O\*NET 1–5 importance scale
- Management of Personnel Resources — importance 3.4 on the O\*NET 1–5 importance scale
- Instructing — importance 3.3 on the O\*NET 1–5 importance scale
- Complex Problem Solving — importance 3.3 on the O\*NET 1–5 importance scale
- Negotiation — importance 3.1 on the O\*NET 1–5 importance scale

### Knowledge areas

- Customer and Personal Service — importance 4.5 on the O\*NET 1–5 importance scale
- Mathematics — importance 3.9 on the O\*NET 1–5 importance scale
- English Language — importance 3.9 on the O\*NET 1–5 importance scale
- Administration and Management — importance 3.8 on the O\*NET 1–5 importance scale
- Computers and Electronics — importance 3.7 on the O\*NET 1–5 importance scale
- Education and Training — importance 3.5 on the O\*NET 1–5 importance scale

### Abilities

- Oral Comprehension — importance 4.0 on the O\*NET 1–5 importance scale
- Oral Expression — importance 3.9 on the O\*NET 1–5 importance scale
- Problem Sensitivity — importance 3.8 on the O\*NET 1–5 importance scale
- Speech Recognition — importance 3.8 on the O\*NET 1–5 importance scale
- Speech Clarity — importance 3.8 on the O\*NET 1–5 importance scale
- Deductive Reasoning — importance 3.6 on the O\*NET 1–5 importance scale

## Who it suits

O\*NET rates every occupation on the six Holland (RIASEC) interest areas, on a 1–7 scale. This occupation's strongest areas are Enterprising (E), Conventional (C), Realistic (R).

| Interest area | Score (1–7) |
| --- | --- |
| E — Enterprising | 5.93 |
| C — Conventional | 5.49 |
| R — Realistic | 3.70 |
| S — Social | 3.02 |
| I — Investigative | 1.00 |
| A — Artistic | 1.00 |

### Personality fit

These scores are **derived by NueCareer**, not published by any government agency: they are cosine similarities between a personality type's trait profile and this occupation's O\*NET interest and work-style ratings, expressed 0–100. Treat them as a starting point for exploration, not as evidence that a type belongs in a job.

| Type | Fit score (0–100) |
| --- | --- |
| ESTJ | 86.9 |
| ESFJ | 82.2 |
| ISFJ | 69.2 |
| ISTJ | 68.6 |
| ESTP | 63.2 |

Best-fitting types: ESTJ, ESFJ.

## Related occupations

O\*NET's primary related occupations, in its own ranked order.

- [Gambling Manager](https://nuecareer.com/careers/gambling-manager) — median $93,220
- [Gambling Change Person and Booth Cashier](https://nuecareer.com/careers/gambling-change-person-and-booth-cashier) — median $36,220
- [Gambling Cage Worker](https://nuecareer.com/careers/gambling-cage-worker) — median $37,580
- [Gambling and Sports Book Writer and Runner](https://nuecareer.com/careers/gambling-and-sports-book-writer-and-runner) — median $34,980
- [Gambling Dealer](https://nuecareer.com/careers/gambling-dealer) — median $34,320
- [First-Line Supervisor of Office and Administrative Support Workers](https://nuecareer.com/careers/first-line-supervisor-of-office-and-administrative-support-workers) — median $69,500
- [Gambling Surveillance Officer and Gambling Investigator](https://nuecareer.com/careers/gambling-surveillance-officer-and-gambling-investigator) — median $43,370
- [First-Line Supervisor of Mechanics, Installers, and Repairers](https://nuecareer.com/careers/first-line-supervisor-of-mechanics-installers-and-repairers) — median $79,860
- [First-Line Supervisor of Retail Sales Workers](https://nuecareer.com/careers/first-line-supervisor-of-retail-sales-workers) — median $48,520
- [First-Line Supervisor of Helpers, Laborers, and Material Movers, Hand](https://nuecareer.com/careers/first-line-supervisor-of-helpers-laborers-and-material-movers-hand) — median $62,840

## Sources

- **O\*NET** — O\*NET 31.0 Database, August 2026. https://www.onetcenter.org/database.html
- **BLS OEWS** — BLS Occupational Employment and Wage Statistics, May 2025. https://www.bls.gov/oes/
- **BLS EP** — BLS Employment Projections, Table 1.2, 2025–2035. https://www.bls.gov/emp/
- **BLS OOH** — BLS Occupational Outlook Handbook, 2025–2035 edition. https://www.bls.gov/ooh/
- **BEA RPP** — BEA Regional Price Parities by State, 2024. https://www.bea.gov/data/prices-inflation/regional-price-parities-state-and-metro-area

---

This bank includes information from the O\*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license (https://creativecommons.org/licenses/by/4.0/). O\*NET® is a trademark of USDOL/ETA. NueCareer has transformed the data by joining it to BLS wage and projection data and deriving facet, personality-fit and AI-resilience scores. BLS and BEA data are public domain (17 U.S.C. §105).

O\*NET content is used under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/). How these figures are sourced and derived: https://nuecareer.com/careers/methodology

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